Best Customer Journey Mapping Experts

Passionate about Diversity, Equity, Inclusion, and Belonging in all aspects of business - both inside and outside of organizations. If Good Design is Good Business, then Equitable Design is the foundation for DEI!Understanding that true Equity and Inclusion can only be achieved by designing equitable and inclusive systems internally (for Attracting, Sourcing, Onboarding, and Advancing employees), and equitable and inclusive goods and services externally.This can be achieved by using a Human Centered approach, prioritizing customer needs over planned product features, and viewing employees as internal users. * Bachelor's Degree, Psychology, Louisiana State University (2006) - Research focus in Industrial-Organizational Psychology * Certificate, Organizational Ethics, Bentley University (2018) * Master's Degree, Human Factors in Information Design, Bentley University (2019) * Certificate, Diversity, Equity, and Inclusion in the Workplace, University of South Florida (2022) * Certificate, Inclusive & Ethical Leadership, University of South Florida (2022)

I’m a customer experience expert with over a decade of hands-on experience building and scaling CX strategies for SaaS and technology-driven businesses. I’m the founder of CXEverywhere.com, an online publication focused on customer experience management insights, research, and practical guidance. I’ve worked closely with multiple CX and people management software companies, leading digital growth and experience-led initiatives. My work blends CX strategy, product understanding, and real-world execution. Through CXEverywhere, I share experience-backed insights to help teams build better, customer-first organizations.

Augustin Ndikuriyo has 20+ years in premium travel, helping luxury brands—cruises, safari lodges, boutique resorts, and hotels—turn stories into content that inspires, engages, and converts. Founder of The Digital Travel Expert Hub, he’s worked with Celebrity Cruises, Dream Yacht Worldwide, Orlando Vacations, SentientJet, TEFL Org, and Mardi Gras New Orleans, combining storytelling, AI SEO, and digital growth to build trust, authority, and high-value bookings.

Tom Haberman, CEO and Creative Director of Studio4Motion, has more than two decades of experience in branding, marketing, and digital innovation. Over the years, he has consistently driven success for photographers and other creative professionals by championing cutting-edge strategies for remote client acquisition and engagement. Through the development of the Ultimate 8-Step Marketing Strategy and the Content Cascade System, Tom has helped countless professionals attract high-quality leads, cultivate strong client relationships, and close deals—entirely online. His approach combines creativity with technology, offering practical, step-by-step methods for building trust and rapport in virtual settings. Tom has written 7-Figure Photography Business Secrets and The Practical Power of ChatGPT, where he merges hands-on experience with forward-thinking solutions. Having traveled to over 50 countries, he draws on a global perspective to understand diverse audiences and cross-cultural nuances in remote selling. Tom has also scaled multiple brands of his own—such as 1HEADSHOT.com, TomsWorldCollection.com, and TomsVisuals.com—giving him firsthand insight into effective remote business strategies. Tom’s philosophy centers on client-first storytelling, a vital element in engaging today’s digital audiences. He is passionate about sharing proven techniques that help businesses thrive in an increasingly connected, online world, making him an ideal voice for anyone looking to enhance their remote sales and marketing success.

Clayton Johnson is a growth marketing strategist and technical SEO architect known for building scalable organic growth systems that drive measurable business results. With deep expertise across technical SEO, content strategy, and user experience, Clayton helps companies transform search visibility into sustainable revenue. He specializes in designing advanced SEO architectures that allow businesses to dominate competitive search markets while aligning content with the full customer journey—from discovery to conversion. Clayton works with both enterprise organizations and SMBs to create integrated marketing strategies where search, UX, and content compound together to drive long-term growth. Through his work and research shared at claytonjohnson.com, Clayton provides frameworks and insights on technical SEO, organic growth strategy, and digital marketing systems that convert traffic into business outcomes. His worlds best marketer approach treats SEO not as a standalone tactic but as a foundational growth engine that supports brand authority, lead generation, and revenue expansion.

Mike Montague is the founder of Avenue9, a Human-First AI Marketing® agency, which helps companies scale growth with his Human+AI Capability Map™. He is known for practical frameworks that turn AI into a trained teammate rather than a generic content tool, helping teams increase productivity, improve customer experience, and build trust at scale. He has worked with global brands including LinkedIn, HubSpot, Uber, ThermoFisher Scientific, Sandler, Jiffy Lube, Zoom, Bud Light, and the Kansas City Chiefs, and now, he uses his decades of past marketing experience and the AI tools of the future to help small businesses SMBs market like big brands. Mike is the author of the upcoming book Human-First AI Marketing. His previous books, Playful Humans was an Amazon #1 Best-Seller in the Happiness category, and LinkedIn The Sandler Way was a collaboration between LinkedIn and Sandler sales training that was downloaded by more than 80,000 people. Mike is an accomplished speaker and entertainer, performing on over 3,000 stages as a keynote speaker, game show host, and radio DJ, including performing with Billy Idol, Frankie Valli, and speaking at industry-leading events like Inbound and ATD. He has interviewed over 1,000 sales, marketing, and leadership experts on his multiple business podcasts, which have collectively garnered over 4 million downloads. As a former web developer of over 200 websites, he also regularly speaks about SEO and the transition to AEO (Answer Engine Optimization). He is widely known for a simple philosophy: AI should amplify authenticity, not replace it with automation. His work centers on turning AI into a trained teammate that enhances human creativity, judgment, and connection. Quote Angles and Talking Points for Journalists - Why AI is intensifying work instead of reducing it, and what leaders should do about it - The difference between AI as a tool and AI as a trained teammate - How small businesses can compete with enterprise marketing teams using AI - Why trust is replacing traffic as the primary growth metric - The rise of Answer Engine Optimization and how AI is changing discovery - How to redesign marketing roles for the Human+AI era - The risks of generic AI content and how to preserve brand voice - What executives get wrong about AI adoption and productivity - How to build human connection at scale with AI systems Short Bio or Introduction: Introduction Mike Montague is a leading voice in Human-First AI Marketing. His company, Avenue9, is an AI-powered marketing agency helping small businesses scale without burning bridges or blowing out their budgets. Mike has worked with giant brands like LinkedIn, Uber, Zoom, Bud Light, and the Kansas City Chiefs. He’s authored two books: LinkedIn The Sandler Way and Playful Humans, and his podcasts have over 4 million downloads. Now, he uses his decades of past marketing experience and the AI tools of the future to help small businesses amplify their marketing impact.

I’m the founder of Slickplan, a website planning platform designed to bring structure to how teams plan, organize, and produce digital experiences. Before building Slickplan, I spent over a decade running a digital agency where I saw the same problem repeat across projects. Teams were jumping into design and development without a clear structure, which led to confusion, delays, and costly rework. Slickplan was built to solve that by giving teams a system for planning websites and content before execution begins. My expertise is in website planning, information architecture, and content workflows. I focus on helping teams turn complex ideas into clear, structured deliverables that are ready for design, development, and CMS production. I’ve worked with a wide range of organizations including agencies, universities, nonprofits, and Fortune 500 companies. My work has also been recognized with Hermes Creative Awards for website design and development. I contribute practical insights on UX structure, website strategy, and content operations, with an emphasis on real-world processes that improve collaboration and reduce friction across teams.

Andrew Trimboli is the founder of Faro CX & Content Consultancy, a Sydney-based, senior-led CX and content advisory firm. With 25 years of senior leadership at Publicis Sapient, Publicis Groupe, Expedia, Singtel Optus, whiteGREY, iProspect and Isobar, Andrew advises enterprise clients across Australia, APAC and globally on CX strategy, journey mapping, content architecture, service design, AI-powered customer intelligence, and enterprise platform migrations. Available for comment on customer experience strategy, content strategy, generative AI in marketing, agency selection, content architecture, enterprise CMS migration, and the consultancy/agency landscape in APAC.

Are you ready to unleash the true power of your organization and rise above the competition? Let me be your guide on a transformative journey towards unparalleled growth and success. I'm on a mission to help ambitious coaches, consultants and industry experts like you revolutionize their businesses and make an indelible impact on their industries. I've found the real issue is lack of a clear "Point A to Point B" system that's easy to follow. A clear roadmap that's been proven to help people just like you transform expertise into a thriving business in no time flat!The good news is that I’m going to give you some very clear, proven, and easy-to-implement steps you can use right away to overcome your current roadblock. Are you prepared to seize the opportunities that lie ahead and become an unstoppable force in your industry? Book a FREE discovery call with me today, and let's discuss how my tailored expertise can catapult your business to unparalleled heights!

Kristopher Michael Wood Behavior Design Strategist. Founder of iLLOGICAL iNFLUENCE. Director of Brand Storytelling at Lotos Nile. Kristopher Michael Wood works at the intersection of behavioral science, brand strategy, and storytelling, helping organizations move people to act. He is the Founder of iLLOGICAL iNFLUENCE, a behavior design consultancy that uses ethical influence and human-centered design to shape decisions, build trust, and change outcomes for clients ranging from professionals and nonprofits to Fortune 500 teams. He also serves as Director of Brand Storytelling at Lotos Nile, a Nashville-based marketing and communications firm where he builds brand systems and campaigns rooted in behavioral evidence rather than guesswork. Kristopher is one of a small handful of practitioners trained directly by the three figures often referred to as the grandmasters of human behavior: Dr. Robert Cialdini, Dr. BJ Fogg, and Rory Sutherland. He is a founding member of the Cialdini Institute and a Certified Cialdini Coach and Consultant, applying Cialdini's seven principles of influence to marketing, UX, and brand systems. He completed Behavior Design Expert Training with Dr. BJ Fogg of Stanford University, and he earned the Mark of Distinction in Rory Sutherland's MAD//Masters program. He is also a Certified Member of the Global Association of Applied Behavioral Scientists (GAABS) and holds a certification in Online Influence Fundamentals from the Online Influence Institute. His professional certifications further span Apple Search Ads, Google's Generative AI Learning Path, Google Digital Marketing and E-Commerce, Google Data Analytics, Google UX Design, Google Project Management, LinkedIn Decision Intelligence, and Management Consulting Foundations through Skillfully. Before moving into strategy, Kristopher spent more than two decades working at the highest levels of live production. He served over a decade as an Automated Lighting Programmer for The Late Show with David Letterman and toured worldwide as a programmer and technician for Radiohead, Elton John, Cher, Sheryl Crow, and Roxy Music, every one of whom is now in the Rock & Roll Hall of Fame. His credits include the Grammy Awards, the Olympics, the Democratic National Convention, and the NBA Finals, along with technical work for Vari-Lite. That career taught him about timing, spectacle, and human response in real time, lessons that now inform how he designs behavior change for brands. He is the author of two books. New York Birds Don't Climb: Ernest Hemingway and the City (2023) is a literary study of Chicago, Paris, and New York as forces that shaped Ernest Hemingway, drawing primarily on Hemingway's preserved correspondence. Business Lessons from Taylor Swift: What Every Business Can Learn from a Global Icon is the first business book to analyze Taylor Swift's career as a case study in storytelling, personal branding, and strategic positioning, and it became a best-seller in its category. His shorter writing appears regularly in McSweeney's Internet Tendency, The American Bystander, Points in Case, Weekly Humorist, Humor Times, and Sorbet Magazine, where he serves as Political Correspondent. His political commentary has run in The Portland Press Herald, the Sun Journal (Lewiston, ME), and the Kennebec Journal. He has completed formal Satire Writing I and II training at The Second City. Kristopher holds a Master of Arts in History and Literature from Columbia University, where he was part of the Hemingway, Italy, and the Literary Imagination program, and a Bachelor of Arts in History from New York University. He completed additional academic work in Literature at École Normale Supérieure and in History at Université Paris-Sorbonne, and earned an Associate degree from Full Sail University. During his undergraduate years at NYU, he was recognized with the Founder's Day Award (2014), the Harvey J. Stedman Award (2014), the McGhee Scholars Scholarship (2011 and 2012), and the Bernard Osher Scholarship (2010 and 2013). He also served as an Editorial Intern at George Mason University's History News Network and earlier worked as an Education Consultant at ENREACH Education in Chengdu, China. His proprietary frameworks include BRAVO for Brand Storytelling, a structured method for applying behavioral science to brand narrative, and his consulting practice covers behavior design, Cialdini-grounded persuasion, UX strategy, brand psychology, decision intelligence, and persuasive copywriting. Kristopher lives and works in Hailey, Idaho.

With over two decades of experience shaping and scaling digital ecosystems for enterprise and franchise brands, I specialize in the intersection of SEO, AI-Search (AIO), GEO, and structured data strategy — transforming complex algorithms and emerging AI behaviors into actionable, measurable business growth. As a technical strategist and AI adoption leader, I bridge data, content, and automation to future-proof digital visibility. My work focuses on how AI-driven search, voice interfaces, and structured data are redefining discoverability, authority, and conversion — both for brands and the evolving user experience. I’ve led cross-disciplinary teams delivering top-tier results across hundreds of markets, aligning marketing operations, content systems, and analytics pipelines with modern AI-search readiness standards. My approach blends creative insight with analytical rigor, ensuring each initiative contributes to a unified performance architecture — from schema-first frameworks and entity optimization to AI-assisted content production and voice-search strategy. Recognized for thought leadership in SEO innovation, AI implementation, and structured data excellence, I actively contribute to advancing the dialogue around where organic search, automation, and generative models converge. Core Expertise: SEO & AI-Search (AIO) • Local & GEO Optimization • Structured Data & Schema Architecture • Voice Search & Conversational AI • Content Intelligence Systems • Technical SEO • Data-Driven Strategy & Analytics • AI Implementation & Automation Leadership

I’ve spent over seven years at Yonder Travel Insurance mastering the 'fine print' so travelers don't have to. My expertise lies in deconstructing complex policy language into clear, actionable advice, whether I’m recommending the ideal plan for a unique itinerary or guiding a client through the intricacies of the claims process. By maintaining key partnerships with top insurance providers, I stay at the forefront of industry trends to provide unbiased, expert insights that help travelers maximize their benefits and navigate the unexpected with confidence. I use this experience to craft insightful responses on behalf of Yonder to further educate the public on travel insurance, which you can explore in my featured articles section.

WHAT I CAN DO TO HELP YOU:Your customers are your best (and cheapest) marketers – if you give them experiences worth talking about. That’s where I come in. As a keynote speaker, author, and customer experience (CX) expert, I help businesses turn everyday interactions into unforgettable moments that drive loyalty, word-of-mouth marketing, and revenue. Want a taste of what I bring to the stage? Watch my speaker's reel: bit.ly/DanGingiss2025 HOW I DO IT:With two decades leading marketing and CX teams at Discover, McDonald’s, and Humana (plus two B2Bs), I know what works – and what doesn’t. I provide simple, practical, and actionable CX strategies that don’t require a massive budget or tech overhaul. WHY IT WORKS:Nobody shares an average experience. They talk about the things they love or the things they can’t stand – and I’m here to make sure your business falls into the first category. Creating remarkable experiences will increase customer retention and also attract new customers. The result is more customers who spend more, stay loyal longer, and tell others about you. WHAT MAKES ME DIFFERENT:Curious about some unique and fun facts about me? It’s all here: dangingiss.com/about WHERE YOU’VE SEEN ME: Author: The Experience Maker & Winning at Social Customer Care Podcast Host: Experience This! & Focus on Customer Service Featured in: AdAge, Inc., Forbes, NBC, Chicago Tribune, Social Media Today, CEOWorld, and on the cover of CXO Magazine AWARDS & RECOGNITION:World’s Top 30 Customer Experience ProfessionalsTop 50 Customer Service Experts of the Decade100 Best CX & Customer Service Books of All Time WHAT CLIENTS SAY:"Extremely relevant... his energy and passion for CX are infectious. Would book him again in a heartbeat!""He exceeded my wildest expectations.""Dan is very easy to work with and left a lasting impression.""He was such a hit that we brought him back!"“I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about CX." WHAT AUDIENCES SAY:"By far the best keynote I’ve ever attended.""You delivered the best opening event message I’ve heard in years.""Engaging, actionable, and absolutely relatable.""This is a game changer.""Dan Gingiss is making marketing great again." LET'S TALK ABOUT YOU! (508) BOOK-DAN | * dan@dangingiss.com | dangingiss.com Newsletter: cxnewsletter.com Book a call: calendly.com/dgingiss

I help businesses turn visual content into measurable growth. As a commercial photographer and visual marketing strategist based in Colorado Springs, I work with companies at the mid-seven-figure level who've outgrown stock photos but aren't sure what strategic imagery actually looks like for their brand. My client roster spans tourism boards, hospitality brands, manufacturing companies, and food and beverage franchises including Kahala-owned brands like Cold Stone Creamery and TacoTime. The common thread isn't industry. It's the moment a business realizes their visual content isn't keeping up with their growth. What separates my work from traditional commercial photography is the strategy layer. I don't show up, point a camera, and hand over files. I diagnose where visual content is failing a business, build a plan to fix it, and then execute the photography myself. The deliverables look like images. The actual product is a visual system tied to marketing outcomes. I'm also a Senior Writer at Fstoppers, where I cover the business side of professional photography, marketing strategy, and the intersection of AI tools with creative workflows. I write weekly on LinkedIn about visual marketing strategy, brand positioning, and how businesses can stop wasting money on content that doesn't convert. My areas of expertise include commercial and product photography for B2B brands, visual marketing strategy and brand positioning, tourism and hospitality marketing, manufacturing and industrial visual content, the ROI case for professional imagery over stock photography, and how AI is reshaping content production for small businesses. I'm available for expert commentary on visual branding, content marketing strategy, photography industry trends, small business marketing, and the evolving role of AI in creative services. I work with businesses nationwide and bring both the strategic framework and the hands-on execution perspective that most marketing consultants or photographers offer separately but rarely together.

Christopher Vale is a senior SEO strategist and agency founder with over a decade of experience helping businesses grow organic visibility in search engines and AI-driven discovery platforms. He specializes in technical SEO, content strategy, site migrations, and how brands can earn visibility across Google, generative AI tools, and emerging search experiences. Christopher has led SEO and digital strategy for SMBs, enterprise brands, and high-growth companies, and regularly advises leadership teams on navigating the future of search. Expertise: SEO, AI search visibility, content strategy, technical SEO, website migrations, digital marketing strategy, leadership in marketing teams

I help brands bridge the gap between technical visibility and human connection. In an era where digital noise is at an all-time high, I specialize in building organic growth engines that transform standard search presence into lasting market authority and measurable revenue. As the Managing Director of Empire State SEO, my approach is rooted in a rare intersection of disciplines. I combine a rigorous MBA-level strategic framework with deep-level SEO execution and high-stakes brand positioning. This ensures that every campaign isn't just "ranking" on a page, but is actively communicating a cohesive narrative that resonates with the right audience. I believe a brand’s greatest asset is its ability to command attention through a blend of data-driven precision and authentic storytelling. Whether I am consulting for an early-stage startup or a scaled enterprise, my goal is to navigate complex market shifts and technical volatility to deliver sustainable, compounding digital growth. With over a decade of experience across various industries, I have dedicated my career to helping businesses align their brand identity with their core operational objectives. At the end of the day, I don’t just deliver traffic; I deliver the strategic clarity required for brands to own their industry’s digital skyline.

Digital Solutions & E-commerce Expertise (20+ years) in Omnichannel Marketing & CX | Customer Insights & Market Intelligence. PhD candidate in Human-Computer Interaction. Independent consultant with 8+ years coaching micro, small and medium enterprises in digital transformation and online business development. Proven track record supporting 3.000+ SMEs across Latin America, Central Asia, and Africa through international development programs (UN-ITC), and national business accelerators. Expert in e-commerce platforms, digital marketing, SEO, and online business strategy with extensive workshop facilitation and mentoring experience.

For the past six years, my family and I have lived and traveled continuously around the world, visiting every continent in a 13-month span and documenting the experience as full-time travel creators. Along the way, our YouTube channels have grown to more than 700,000 subscribers, drawn not to glossy brochure travel, but to the real version: the logistics, the decisions, the tradeoffs, and the moments that don’t fit neatly into an Instagram square. After decades spent running digital marketing agencies, I co-founded ABC Trips, a luxury and adventure travel agency focused on high-touch, experience-driven travel—polar expeditions, African safaris, expedition cruising, private yachts, and deeply cultural itineraries designed for solos, couples, groups, and families. The work sits at the intersection of brokerage, storytelling, and logistics, with a strong bias toward knowing what’s genuinely worth the splurge—and what’s just good marketing. Along the way, I’ve served as a quoted travel industry source for major publications, appeared on network news segments and podcasts, and collaborated closely with leading travel brands, lodges, and expedition operators worldwide. My commentary often focuses on luxury and expedition travel, family and multigenerational travel, travel trends, and what it actually takes to design a location-flexible life that works long-term. These days, my time is split between: - Advising clients on exceptional luxury and adventure travel through ABC Trips - Serving as a media source and collaborator for journalists and brands - Continuing to explore the world with my family—still learning, still curious I’m not especially interested in chasing trends or shouting into the void. I value thoughtful questions, smart conversations, and people who care about doing things well—and enjoying the ride while they’re at it. If our paths cross, there’s a good chance we’ll have something interesting to talk about.

China Travel Expert & Cultural Insider Experience at crafting immersive journeys across China, I specialize in unveiling authentic stories behind this vast nation. From ancient Silk Road cities of Xinjiang to misty rice terraces of Guilin, I help travelers and media navigate China's cultural treasures beyond the typical tourist trail. As a bilingual China travel specialist, I offer insider perspectives on: Emerging destinations and hidden gems across China's diverse regions Cultural etiquette, local traditions, and cross-cultural insights Sustainable and responsible tourism in sensitive areas Silk Road history and its modern-day significance Regional cuisine, from Uyghur pilaf to Sichuan hotpot Navigating China's evolving travel regulations Off-the-beaten-path adventures for discerning travelers I work with journalists, travel writers, and content creators seeking authentic China stories beyond the headlines. Whether you need expert commentary on travel trends, destination features, or cultural insights, I provide nuanced perspectives rooted in firsthand experience and deep local connections. Available for interviews, podcast appearances, article contributions, and expert commentary on China travel and culture. Martina

Customer Insights Consultant with 15 years of research experience across agency and client sides. Founder of Makeable Consulting, where we help growing Canadian businesses understand their customers through CX consulting, qualitative research, and quantitative research. Background in fintech, retail, and eCommerce. Specialty: helping businesses replace gut feeling with real customer data.