Best Customer Journey Mapping Experts

Passionate about Diversity, Equity, Inclusion, and Belonging in all aspects of business - both inside and outside of organizations. If Good Design is Good Business, then Equitable Design is the foundation for DEI!Understanding that true Equity and Inclusion can only be achieved by designing equitable and inclusive systems internally (for Attracting, Sourcing, Onboarding, and Advancing employees), and equitable and inclusive goods and services externally.This can be achieved by using a Human Centered approach, prioritizing customer needs over planned product features, and viewing employees as internal users. * Bachelor's Degree, Psychology, Louisiana State University (2006) - Research focus in Industrial-Organizational Psychology * Certificate, Organizational Ethics, Bentley University (2018) * Master's Degree, Human Factors in Information Design, Bentley University (2019) * Certificate, Diversity, Equity, and Inclusion in the Workplace, University of South Florida (2022) * Certificate, Inclusive & Ethical Leadership, University of South Florida (2022)

Customer Insights Consultant with 15 years of research experience across agency and client sides. Founder of Makeable Consulting, where we help growing Canadian businesses understand their customers through CX consulting, qualitative research, and quantitative research. Background in fintech, retail, and eCommerce. Specialty: helping businesses replace gut feeling with real customer data.

I’m a customer experience expert with over a decade of hands-on experience building and scaling CX strategies for SaaS and technology-driven businesses. I’m the founder of CXEverywhere.com, an online publication focused on customer experience management insights, research, and practical guidance. I’ve worked closely with multiple CX and people management software companies, leading digital growth and experience-led initiatives. My work blends CX strategy, product understanding, and real-world execution. Through CXEverywhere, I share experience-backed insights to help teams build better, customer-first organizations.

I help businesses turn attention into measurable action through practical, response-driven marketing strategy and creative execution. As Founder and Executive Creative Director of STS Next, I bring decades of experience helping brands, entrepreneurs, and business owners improve direct-to-consumer sales, lead generation, web traffic, conversions, and retail lift. My work focuses on what actually moves customers: clear positioning, compelling storytelling, credible proof, strong offers, and calls to action that reduce friction and drive response. I have worked across television, CTV, streaming, digital, social video, and other performance-focused channels, always with an emphasis on strategy, accountability, and measurable results. I enjoy helping founders, small business owners, and growth-minded teams identify what is not working in their marketing and build a more practical path forward. My perspective is grounded in real-world campaign experience, customer attention, education, demonstration, validation, and trust-building communication.

Hello fellow human, robot, or occasionally sentient algorithm. A few mantras I keep coming back to: in all cases, it depends. All things are possible, with budget. Nothing is as complex, or as simple, as it seems. And if you start with a different definition of success, you've already failed. I'm the founder of Golden Consulting, a digital marketing strategy and fractional CMO practice built around GEO (Generative Engine Optimization): helping brands get cited by AI answer engines, not just ranked on Google. Fifteen years in sales and marketing, ten-plus of that in digital specifically. I've been the buyer, the agency, and the AE, so I know what a CMO is actually asking when they push back on your proposal. The GEO focus took shape at Rankings.io, where I built the strategy and methodology from scratch for a legal marketing team: the framework, the narrative, the sales enablement, then handed it off and watched the team close at a level they hadn't hit before. Building something other people could run with turned out to be a different kind of win than carrying my own number, and I found it more rewarding. The methodology's expanding well beyond legal now, which is most of what I do at Golden Consulting today. Some of that thinking has ended up on AZ TechCast, Phoenix Business Radio, and Slator, talking through what GEO actually means for a marketing strategy in practice. Born in the US, raised in Australia, calling Colorado home now (ish). Came into marketing sideways, through psychology and market research at Monash University in Melbourne. For an interesting conversation, ask me about the eerie, non-coincidental similarities between how LLMs work and how the human mind does.

Jeff Moore is a marketing leader and strategist working at the intersection of music, business, and education. As founder of Nuance Media Group, he consults with everyone from Grammy-winning artists to national brands to entrepreneurs on marketing and growth strategy. His work has contributed to projects reaching hundreds of millions of listeners, and his client and collaborator credits include platinum-selling producers, Broadway performers, hip-hop artists, and brands like Guitar Center and Cricket Media. As Head of Marketing at Noteway, he leads growth for a modern music-education platform that makes learning music accessible at every age and stage, from kids and beginners to adults and aspiring artists. As a musician himself, he has toured internationally, had his music featured on NBC, Peacock, and other major networks, and earned honors at international music competitions including the Coupe Mondiale. That experience gives him a working understanding of both the artist side and the business side of the music industry. He serves as faculty at Southern New Hampshire University, has guest lectured at institutions across the country, including Berklee College of Music and UCLA, and holds an MS in Public Relations from Boston University. Jeff's perspective is shaped by working across creative industries, marketing, and education. That range is what he brings to the topics he covers for journalists: • Marketing strategy, brand-building, and audience growth • Content strategy, storytelling, and positioning • Marketing for creators, artists, and personal brands • The business of music, streaming, touring, and fan monetization • Music-industry trends, label vs. independent strategy, and artist development • EdTech, online education, and course/community businesses • Personal branding and thought leadership • Small business and entrepreneurship marketing • Career strategy for musicians and creative professionals Jeff can speak as a subject matter expert on marketing strategy, the music business, branding, marketing for small businesses and entrepreneurs, and the creator economy. For media inquiries, interviews, and bylined contributions: jeff@nuancemediagroup.com

Tom Haberman, CEO and Creative Director of Studio4Motion, has more than two decades of experience in branding, marketing, and digital innovation. Over the years, he has consistently driven success for photographers and other creative professionals by championing cutting-edge strategies for remote client acquisition and engagement. Through the development of the Ultimate 8-Step Marketing Strategy and the Content Cascade System, Tom has helped countless professionals attract high-quality leads, cultivate strong client relationships, and close deals—entirely online. His approach combines creativity with technology, offering practical, step-by-step methods for building trust and rapport in virtual settings. Tom has written 7-Figure Photography Business Secrets and The Practical Power of ChatGPT, where he merges hands-on experience with forward-thinking solutions. Having traveled to over 50 countries, he draws on a global perspective to understand diverse audiences and cross-cultural nuances in remote selling. Tom has also scaled multiple brands of his own—such as 1HEADSHOT.com, TomsWorldCollection.com, and TomsVisuals.com—giving him firsthand insight into effective remote business strategies. Tom’s philosophy centers on client-first storytelling, a vital element in engaging today’s digital audiences. He is passionate about sharing proven techniques that help businesses thrive in an increasingly connected, online world, making him an ideal voice for anyone looking to enhance their remote sales and marketing success.

Clayton Johnson is a growth marketing strategist and technical SEO architect known for building scalable organic growth systems that drive measurable business results. With deep expertise across technical SEO, content strategy, and user experience, Clayton helps companies transform search visibility into sustainable revenue. He specializes in designing advanced SEO architectures that allow businesses to dominate competitive search markets while aligning content with the full customer journey—from discovery to conversion. Clayton works with both enterprise organizations and SMBs to create integrated marketing strategies where search, UX, and content compound together to drive long-term growth. Through his work and research shared at claytonjohnson.com, Clayton provides frameworks and insights on technical SEO, organic growth strategy, and digital marketing systems that convert traffic into business outcomes. His worlds best marketer approach treats SEO not as a standalone tactic but as a foundational growth engine that supports brand authority, lead generation, and revenue expansion.

Mike Montague is the founder of Avenue9, a Human-First AI Marketing® agency, which helps companies scale growth with his Human+AI Capability Map™. He is known for practical frameworks that turn AI into a trained teammate rather than a generic content tool, helping teams increase productivity, improve customer experience, and build trust at scale. He has worked with global brands including LinkedIn, HubSpot, Uber, ThermoFisher Scientific, Sandler, Jiffy Lube, Zoom, Bud Light, and the Kansas City Chiefs, and now, he uses his decades of past marketing experience and the AI tools of the future to help small businesses SMBs market like big brands. Mike is the author of the upcoming book Human-First AI Marketing. His previous books, Playful Humans was an Amazon #1 Best-Seller in the Happiness category, and LinkedIn The Sandler Way was a collaboration between LinkedIn and Sandler sales training that was downloaded by more than 80,000 people. Mike is an accomplished speaker and entertainer, performing on over 3,000 stages as a keynote speaker, game show host, and radio DJ, including performing with Billy Idol, Frankie Valli, and speaking at industry-leading events like Inbound and ATD. He has interviewed over 1,000 sales, marketing, and leadership experts on his multiple business podcasts, which have collectively garnered over 4 million downloads. As a former web developer of over 200 websites, he also regularly speaks about SEO and the transition to AEO (Answer Engine Optimization). He is widely known for a simple philosophy: AI should amplify authenticity, not replace it with automation. His work centers on turning AI into a trained teammate that enhances human creativity, judgment, and connection. Quote Angles and Talking Points for Journalists - Why AI is intensifying work instead of reducing it, and what leaders should do about it - The difference between AI as a tool and AI as a trained teammate - How small businesses can compete with enterprise marketing teams using AI - Why trust is replacing traffic as the primary growth metric - The rise of Answer Engine Optimization and how AI is changing discovery - How to redesign marketing roles for the Human+AI era - The risks of generic AI content and how to preserve brand voice - What executives get wrong about AI adoption and productivity - How to build human connection at scale with AI systems Short Bio or Introduction: Introduction Mike Montague is a leading voice in Human-First AI Marketing. His company, Avenue9, is an AI-powered marketing agency helping small businesses scale without burning bridges or blowing out their budgets. Mike has worked with giant brands like LinkedIn, Uber, Zoom, Bud Light, and the Kansas City Chiefs. He’s authored two books: LinkedIn The Sandler Way and Playful Humans, and his podcasts have over 4 million downloads. Now, he uses his decades of past marketing experience and the AI tools of the future to help small businesses amplify their marketing impact.

I’m the founder of Slickplan, a website planning platform designed to bring structure to how teams plan, organize, and produce digital experiences. Before building Slickplan, I spent over a decade running a digital agency where I saw the same problem repeat across projects. Teams were jumping into design and development without a clear structure, which led to confusion, delays, and costly rework. Slickplan was built to solve that by giving teams a system for planning websites and content before execution begins. My expertise is in website planning, information architecture, and content workflows. I focus on helping teams turn complex ideas into clear, structured deliverables that are ready for design, development, and CMS production. I’ve worked with a wide range of organizations including agencies, universities, nonprofits, and Fortune 500 companies. My work has also been recognized with Hermes Creative Awards for website design and development. I contribute practical insights on UX structure, website strategy, and content operations, with an emphasis on real-world processes that improve collaboration and reduce friction across teams.

Are you ready to unleash the true power of your organization and rise above the competition? Let me be your guide on a transformative journey towards unparalleled growth and success. I'm on a mission to help ambitious coaches, consultants and industry experts like you revolutionize their businesses and make an indelible impact on their industries. I've found the real issue is lack of a clear "Point A to Point B" system that's easy to follow. A clear roadmap that's been proven to help people just like you transform expertise into a thriving business in no time flat!The good news is that I’m going to give you some very clear, proven, and easy-to-implement steps you can use right away to overcome your current roadblock. Are you prepared to seize the opportunities that lie ahead and become an unstoppable force in your industry? Book a FREE discovery call with me today, and let's discuss how my tailored expertise can catapult your business to unparalleled heights!

With over two decades of experience shaping and scaling digital ecosystems for enterprise and franchise brands, I specialize in the intersection of SEO, AI-Search (AIO), GEO, and structured data strategy — transforming complex algorithms and emerging AI behaviors into actionable, measurable business growth. As a technical strategist and AI adoption leader, I bridge data, content, and automation to future-proof digital visibility. My work focuses on how AI-driven search, voice interfaces, and structured data are redefining discoverability, authority, and conversion — both for brands and the evolving user experience. I’ve led cross-disciplinary teams delivering top-tier results across hundreds of markets, aligning marketing operations, content systems, and analytics pipelines with modern AI-search readiness standards. My approach blends creative insight with analytical rigor, ensuring each initiative contributes to a unified performance architecture — from schema-first frameworks and entity optimization to AI-assisted content production and voice-search strategy. Recognized for thought leadership in SEO innovation, AI implementation, and structured data excellence, I actively contribute to advancing the dialogue around where organic search, automation, and generative models converge. Core Expertise: SEO & AI-Search (AIO) • Local & GEO Optimization • Structured Data & Schema Architecture • Voice Search & Conversational AI • Content Intelligence Systems • Technical SEO • Data-Driven Strategy & Analytics • AI Implementation & Automation Leadership

Jenny is the founder of Cllimber, helping businesses find the best software and service providers for their industry: software intelligence built around your sector. She directs the Cllimber research team and the Opportunity Index, a published, DOI-linked dataset scoring which software creates the most competitive advantage in each industry. She is also behind Cllimber.ai, making practical AI accessible to everyone, and runs her own YouTube channel with 250k+ subscribers.

I’ve spent over seven years at Yonder Travel Insurance mastering the 'fine print' so travelers don't have to. My expertise lies in deconstructing complex policy language into clear, actionable advice, whether I’m recommending the ideal plan for a unique itinerary or guiding a client through the intricacies of the claims process. By maintaining key partnerships with top insurance providers, I stay at the forefront of industry trends to provide unbiased, expert insights that help travelers maximize their benefits and navigate the unexpected with confidence. I use this experience to craft insightful responses on behalf of Yonder to further educate the public on travel insurance, which you can explore in my featured articles section.

WHAT I CAN DO TO HELP YOU:Your customers are your best (and cheapest) marketers – if you give them experiences worth talking about. That’s where I come in. As a keynote speaker, author, and customer experience (CX) expert, I help businesses turn everyday interactions into unforgettable moments that drive loyalty, word-of-mouth marketing, and revenue. Want a taste of what I bring to the stage? Watch my speaker's reel: bit.ly/DanGingiss2025 HOW I DO IT:With two decades leading marketing and CX teams at Discover, McDonald’s, and Humana (plus two B2Bs), I know what works – and what doesn’t. I provide simple, practical, and actionable CX strategies that don’t require a massive budget or tech overhaul. WHY IT WORKS:Nobody shares an average experience. They talk about the things they love or the things they can’t stand – and I’m here to make sure your business falls into the first category. Creating remarkable experiences will increase customer retention and also attract new customers. The result is more customers who spend more, stay loyal longer, and tell others about you. WHAT MAKES ME DIFFERENT:Curious about some unique and fun facts about me? It’s all here: dangingiss.com/about WHERE YOU’VE SEEN ME: Author: The Experience Maker & Winning at Social Customer Care Podcast Host: Experience This! & Focus on Customer Service Featured in: AdAge, Inc., Forbes, NBC, Chicago Tribune, Social Media Today, CEOWorld, and on the cover of CXO Magazine AWARDS & RECOGNITION:World’s Top 30 Customer Experience ProfessionalsTop 50 Customer Service Experts of the Decade100 Best CX & Customer Service Books of All Time WHAT CLIENTS SAY:"Extremely relevant... his energy and passion for CX are infectious. Would book him again in a heartbeat!""He exceeded my wildest expectations.""Dan is very easy to work with and left a lasting impression.""He was such a hit that we brought him back!"“I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about CX." WHAT AUDIENCES SAY:"By far the best keynote I’ve ever attended.""You delivered the best opening event message I’ve heard in years.""Engaging, actionable, and absolutely relatable.""This is a game changer.""Dan Gingiss is making marketing great again." LET'S TALK ABOUT YOU! (508) BOOK-DAN | * dan@dangingiss.com | dangingiss.com Newsletter: cxnewsletter.com Book a call: calendly.com/dgingiss

I help businesses turn visual content into measurable growth. As a commercial photographer and visual marketing strategist based in Colorado Springs, I work with companies at the mid-seven-figure level who've outgrown stock photos but aren't sure what strategic imagery actually looks like for their brand. My client roster spans tourism boards, hospitality brands, manufacturing companies, and food and beverage franchises including Kahala-owned brands like Cold Stone Creamery and TacoTime. The common thread isn't industry. It's the moment a business realizes their visual content isn't keeping up with their growth. What separates my work from traditional commercial photography is the strategy layer. I don't show up, point a camera, and hand over files. I diagnose where visual content is failing a business, build a plan to fix it, and then execute the photography myself. The deliverables look like images. The actual product is a visual system tied to marketing outcomes. I'm also a Senior Writer at Fstoppers, where I cover the business side of professional photography, marketing strategy, and the intersection of AI tools with creative workflows. I write weekly on LinkedIn about visual marketing strategy, brand positioning, and how businesses can stop wasting money on content that doesn't convert. My areas of expertise include commercial and product photography for B2B brands, visual marketing strategy and brand positioning, tourism and hospitality marketing, manufacturing and industrial visual content, the ROI case for professional imagery over stock photography, and how AI is reshaping content production for small businesses. I'm available for expert commentary on visual branding, content marketing strategy, photography industry trends, small business marketing, and the evolving role of AI in creative services. I work with businesses nationwide and bring both the strategic framework and the hands-on execution perspective that most marketing consultants or photographers offer separately but rarely together.

I’m a content consultant who helps small–medium businesses turn their content into leads. That might mean rewriting a website so it actually reflects what they do, building a LinkedIn presence that brings in work, or creating lead magnets people actually download. I work closely with founders and marketers to figure out what’s working, what’s not, and what kind of content will actually move the needle. Then I help them make it happen with strategy, structure, and words that sound like a human. If your content isn’t pulling its weight, I can help you fix that.

Christopher Vale is a senior SEO strategist and agency founder with over a decade of experience helping businesses grow organic visibility in search engines and AI-driven discovery platforms. He specializes in technical SEO, content strategy, site migrations, and how brands can earn visibility across Google, generative AI tools, and emerging search experiences. Christopher has led SEO and digital strategy for SMBs, enterprise brands, and high-growth companies, and regularly advises leadership teams on navigating the future of search. Expertise: SEO, AI search visibility, content strategy, technical SEO, website migrations, digital marketing strategy, leadership in marketing teams

Andrew Trimboli is the founder of Faro CX & Content Consultancy, a Sydney-based, senior-led CX and content advisory firm. With 25 years of senior leadership at Publicis Sapient, Publicis Groupe, Expedia, Singtel Optus, whiteGREY, iProspect and Isobar, Andrew advises enterprise clients across Australia, APAC and globally on CX strategy, journey mapping, content architecture, service design, AI-powered customer intelligence, and enterprise platform migrations. Available for comment on customer experience strategy, content strategy, generative AI in marketing, agency selection, content architecture, enterprise CMS migration, and the consultancy/agency landscape in APAC.

Digital Solutions & E-commerce Expertise (20+ years) in Omnichannel Marketing & CX | Customer Insights & Market Intelligence. PhD candidate in Human-Computer Interaction. Independent consultant with 8+ years coaching micro, small and medium enterprises in digital transformation and online business development. Proven track record supporting 3.000+ SMEs across Latin America, Central Asia, and Africa through international development programs (UN-ITC), and national business accelerators. Expert in e-commerce platforms, digital marketing, SEO, and online business strategy with extensive workshop facilitation and mentoring experience.