Top Customer Experience Consulting Experts 2025

Customer Insights Consultant with 15 years of research experience across agency and client sides. Founder of Makeable Consulting, where we help growing Canadian businesses understand their customers through CX consulting, qualitative research, and quantitative research. Background in fintech, retail, and eCommerce. Specialty: helping businesses replace gut feeling with real customer data.

WHAT I CAN DO TO HELP YOU:Your customers are your best (and cheapest) marketers – if you give them experiences worth talking about. That’s where I come in. As a keynote speaker, author, and customer experience (CX) expert, I help businesses turn everyday interactions into unforgettable moments that drive loyalty, word-of-mouth marketing, and revenue. Want a taste of what I bring to the stage? Watch my speaker's reel: bit.ly/DanGingiss2025 HOW I DO IT:With two decades leading marketing and CX teams at Discover, McDonald’s, and Humana (plus two B2Bs), I know what works – and what doesn’t. I provide simple, practical, and actionable CX strategies that don’t require a massive budget or tech overhaul. WHY IT WORKS:Nobody shares an average experience. They talk about the things they love or the things they can’t stand – and I’m here to make sure your business falls into the first category. Creating remarkable experiences will increase customer retention and also attract new customers. The result is more customers who spend more, stay loyal longer, and tell others about you. WHAT MAKES ME DIFFERENT:Curious about some unique and fun facts about me? It’s all here: dangingiss.com/about WHERE YOU’VE SEEN ME: Author: The Experience Maker & Winning at Social Customer Care Podcast Host: Experience This! & Focus on Customer Service Featured in: AdAge, Inc., Forbes, NBC, Chicago Tribune, Social Media Today, CEOWorld, and on the cover of CXO Magazine AWARDS & RECOGNITION:World’s Top 30 Customer Experience ProfessionalsTop 50 Customer Service Experts of the Decade100 Best CX & Customer Service Books of All Time WHAT CLIENTS SAY:"Extremely relevant... his energy and passion for CX are infectious. Would book him again in a heartbeat!""He exceeded my wildest expectations.""Dan is very easy to work with and left a lasting impression.""He was such a hit that we brought him back!"“I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about CX." WHAT AUDIENCES SAY:"By far the best keynote I’ve ever attended.""You delivered the best opening event message I’ve heard in years.""Engaging, actionable, and absolutely relatable.""This is a game changer.""Dan Gingiss is making marketing great again." LET'S TALK ABOUT YOU! (508) BOOK-DAN | * dan@dangingiss.com | dangingiss.com Newsletter: cxnewsletter.com Book a call: calendly.com/dgingiss

Digital Solutions & E-commerce Expertise (20+ years) in Omnichannel Marketing & CX | Customer Insights & Market Intelligence. PhD candidate in Human-Computer Interaction. Independent consultant with 8+ years coaching micro, small and medium enterprises in digital transformation and online business development. Proven track record supporting 3.000+ SMEs across Latin America, Central Asia, and Africa through international development programs (UN-ITC), and national business accelerators. Expert in e-commerce platforms, digital marketing, SEO, and online business strategy with extensive workshop facilitation and mentoring experience.

I’m a customer experience expert with over a decade of hands-on experience building and scaling CX strategies for SaaS and technology-driven businesses. I’m the founder of CXEverywhere.com, an online publication focused on customer experience management insights, research, and practical guidance. I’ve worked closely with multiple CX and people management software companies, leading digital growth and experience-led initiatives. My work blends CX strategy, product understanding, and real-world execution. Through CXEverywhere, I share experience-backed insights to help teams build better, customer-first organizations.

I’m the CEO and Founder of SuccessCX, where we help organisations turn customer experience into a growth engine. With over 20 years in CX and operations, I’ve led teams through the intersection of strategy, technology, and execution—delivering outcomes that improve loyalty, efficiency, and revenue. At SuccessCX, we specialise in helping businesses unlock the full potential of Zendesk and their wider CX tech stack. Our focus is simple: build systems and strategies that reduce friction for customers, empower frontline teams, and drive measurable business value. My approach combines hands-on operational knowledge with a strategic lens. I believe great customer experience isn’t just support—it’s a competitive advantage when it’s designed and executed well. Always open to conversations about CX innovation, AI in customer support, and building scalable service operations.

Stepan Kazaryan is a Business Management Consultant focused on digital presence, professional evaluation, and how public information shapes decision-making in modern business environments. His work centers on helping organizations and professionals understand how they are perceived before direct interaction occurs. In search-driven systems, evaluation often happens silently and quickly. Stepan advises clients on building structured digital foundations that support credibility over time. His approach emphasizes clarity, consistency, and responsible positioning rather than short-term visibility tactics. He works with executives, founders, and professional service providers who recognize that digital footprints influence trust, partnerships, and opportunity flow. By aligning websites, public profiles, and third-party references, Stepan helps create stable professional narratives that reduce uncertainty during evaluation. Rather than focusing on reactive measures, his advisory framework prioritizes preparation. This includes analyzing how search results present a name, how information connects across platforms, and how inconsistencies affect perception. The goal is to strengthen long-term positioning in a way that feels natural and sustainable. Stepan frequently writes and speaks about digital identity, credibility signals, and the structural factors that influence professional trust in online environments. His perspective reflects a broader shift in how professionals are assessed in the age of search and public information accessibility. Through disciplined strategy and steady execution, Stepan Kazaryan helps clients maintain clarity in environments where perception often forms before conversation begins.

I've spent 20+ years helping organizations build and refine marketing programs, focusing on content strategy, growth marketing, product marketing, GTM, and thought leadership. I've had roles across SaaS, MarTech, ecommerce, and high-growth tech at every stage from startup to enterprise. That experience translates well beyond those industries, including biotech, legal, and emerging tech. I’m regularly quoted in the press and publish articles on topics including growth strategy, consumer behavior, ecommerce, retail, email marketing, and customer lifecycle strategy. A good chunk of my career has been about making complicated products and ideas feel approachable. That means working closely with Product, Sales, and Executive teams to solidify positioning and build content programs that increase revenue. I've managed and grown marketing teams, and ensured my teams were challenged and had the tools and resources they needed to do their jobs well and grow as professionals.

I’m an author, speaker, and operations strategist dedicated to helping small business owners and solopreneurs take control of their operations, teams, and systems so their businesses run smoothly and efficiently. Through strategic coaching and hands-on support, I help entrepreneurs design processes, implement the right systems, and build strong operational foundations—so they can focus on growth, not firefighting. As the author of The Ease Equation: Systems + Support = Sustainable Success, I’m passionate about showing entrepreneurs that building a thriving business doesn’t have to come with burnout. I also write children’s books that inspire creativity, curiosity, and emotional intelligence—because I believe ease and empowerment start early. If you’re ready to move from operational chaos to clarity and calm, I’d love to connect and show you how to bring more ease into your business and life.

Hello fellow human, robot, or occasionally sentient algorithm. A few mantras I keep coming back to: in all cases, it depends. All things are possible, with budget. Nothing is as complex, or as simple, as it seems. And if you start with a different definition of success, you've already failed. I'm the founder of Golden Consulting, a digital marketing strategy and fractional CMO practice built around GEO (Generative Engine Optimization): helping brands get cited by AI answer engines, not just ranked on Google. Fifteen years in sales and marketing, ten-plus of that in digital specifically. I've been the buyer, the agency, and the AE, so I know what a CMO is actually asking when they push back on your proposal. The GEO focus took shape at Rankings.io, where I built the strategy and methodology from scratch for a legal marketing team: the framework, the narrative, the sales enablement, then handed it off and watched the team close at a level they hadn't hit before. Building something other people could run with turned out to be a different kind of win than carrying my own number, and I found it more rewarding. The methodology's expanding well beyond legal now, which is most of what I do at Golden Consulting today. Some of that thinking has ended up on AZ TechCast, Phoenix Business Radio, and Slator, talking through what GEO actually means for a marketing strategy in practice. Born in the US, raised in Australia, calling Colorado home now (ish). Came into marketing sideways, through psychology and market research at Monash University in Melbourne. For an interesting conversation, ask me about the eerie, non-coincidental similarities between how LLMs work and how the human mind does.

Jussi Viljanen is a senior-level SEO consultant and the founder of Gainline Ltd, with 10+ years of experience helping businesses grow through search. He works hands-on with a deliberately limited number of clients at a time - no middlemen, no juniors - so each one gets a senior practitioner from strategy through execution. His focus is Ecommerce SEO & B2B search engine optimization: getting companies found at the moment a buyer is actively looking for a solution, and measuring success by lead quality and revenue rather than vanity traffic metrics. He pairs data-driven, semantically structured SEO with visibility in AI-powered search as well. Jussi has delivered results across a range of B2B sectors, from 3D modeling and insurance brokerage to SaaS and professional services, where even modest gains in organic visibility have led to high-value new client relationships. He also specializes in international SEO, helping global companies enter the Finnish market and Finnish businesses expand abroad. He's available to comment on: technical and B2B SEO, lead-focused search strategy, how AI and generative search are reshaping organic visibility, international and local SEO, and the realities of running an independent, premium consulting practice. More at https://jussiviljanen.com/en/.

I’m a content consultant who helps small–medium businesses turn their content into leads. That might mean rewriting a website so it actually reflects what they do, building a LinkedIn presence that brings in work, or creating lead magnets people actually download. I work closely with founders and marketers to figure out what’s working, what’s not, and what kind of content will actually move the needle. Then I help them make it happen with strategy, structure, and words that sound like a human. If your content isn’t pulling its weight, I can help you fix that.

Marketing consultant working with founders and small business owners on positioning, paid acquisition, and AI visibility. Fourteen years across tourism, retreat, and education marketing, running campaigns in the UK, US, Canada, Australia, and New Zealand. Publishes original tests of how AI engines describe brands, recording every source the engines cite. Available for comment on AI search and citation, positioning for service businesses, and paid acquisition economics.

An experience designer and strategist driven by servant leadership. My passion is ensuring humans are considered thoughtfully and wholly throughout any project, as that is the strongest way for any organization to achieve success, let alone greatness. Getting there takes a unique and complex game of 3-D chess. Helping teams and organizations foster innovation by developing the skills and capabilities internally, to strengthen the corporate customer and product experiences to the next stage of possibility.

I lead the Marketing team at DCX, where we're on a mission to redefine the meaning of outsourcing! With over 20 years' experience in the industry, I'm passionate about building achievable and scalable marketing and GTM strategies. At DCX, I work closely with the Sales, CX, TA, Culture, PMO and Finance teams to put in place marketing strategies and processes that support the amazing growth trajectory that our company is on. My dedicated and awesome team are responsible for an end-to-end marketing engine encompassing everything from events, to lead gen campaigns, to social media, and much more!My 20-year career has spanned global corporates, fast-moving agencies, and hyper-growth start-ups, giving me a unique perspective on GTM specialisms including: B2B GTM Strategy Brand Awareness, Demand & Lead Generation Marketing & Sales Alignment MarTech Stacks, Automation & Processes Campaign Planning, Management & Execution Positioning, Target Audience & Value Proposition Optimisation Marketing Mentorship, Budget & Team Management

I am a data-driven customer strategist passionate about telling stories and creating experiences that build meaningful connections between people and brands. Rooted in my extensive marketing background, I am an advocate for personalized, customer-first strategies and developing modern solutions that translate into business value. With cross-industry experience and a proven track record of exceeding client expectations, I bring an empathetic and highly collaborative approach to partnering with clients and internal teams to drive impactful results.

Ernst Schipper is a consultant, speaker, and author specializing in company culture and employer branding. As founder of Dandelion Strategies, he helps organizations turn culture into strategic advantage by aligning values, behavior and strategy. He is the author of The Symphony of Strategy: 10 Lessons for Creating Impactful Strategies.

SEO consultant helping B2B and SaaS companies grow from 6 to 8 figures with strategic SEO, AI optimization and content marketing. I specialize in driving qualified traffic, building authority, and turning organic search into a scalable growth channel.

I am a highly results-oriented and consultative global talent management senior leader skilled at bringing a breadth and depth of expertise to ideate pragmatic solutions and drive them to flawless execution for maximum impact. I am highly effective at collaborating and gaining buy-in from stakeholders, partnering successfully from the executive level down. My high standards coupled with curiosity, strong project management, and organizational skills result in high-quality work. I am a quick learner and thinker who is able to connect the dots, anticipate issues, and break down problems easily for swift resolution. I am regarded as a strategic problem solver that gets things done and gets them done right. Areas of expertise: Succession Planning - Leadership Development - Assessments - Project Management - High Potential Development - Learning - Coaching - Process Management - Performance Management - Consulting - Competency Management - Talent Systems

Dani Landers is a business consultant, operations strategist, and founder of Willowcross Consulting LLC, where she helps early-stage founders and service-based businesses build strong operational foundations, improve sales execution, and scale sustainably. Her work sits at the intersection of systems, mindset, and customer-centered strategy, helping leaders move from reactive decision-making to intentional growth. Through Willowcross Consulting, Dani designs and delivers structured programs, advisory engagements, and workshops focused on helping founders think like C-Suite executives, build durable systems, and lead with clarity. She is known for blending strategic rigor with practical execution, offering grounded guidance that meets leaders where they are while helping them build businesses that last. With more than a decade of experience across business operations, sales strategy, marketing, and leadership, Dani brings a practitioner’s lens to every engagement. She specializes in operational clarity, sales execution frameworks, customer decision-making psychology, and building repeatable systems that support both revenue and resilience. Her consulting work often focuses on helping founders overcome status quo bias, strengthen customer conversations, and align marketing and sales with how buyers actually make decisions. In addition to her consulting practice, Dani serves as Director of Operations and Marketing a high-producing real estate teams in southeastern North Carolina. In that role, she oversees sales operations, agent onboarding, marketing strategy, transaction systems, and performance metrics for a high-volume organization that has collectively served thousands of clients. This hands-on leadership experience gives her real-world insight into sales execution, team performance, and operational scale. Dani is also a licensed real estate professional, which further informs her expertise in consumer behavior, negotiation, trust-based selling, and high-stakes decision-making. Her background in real estate provides a practical understanding of how emotion, timing, and clarity influence buyer behavior, lessons she regularly translates into frameworks for founders and business leaders across industries.

I'm a content marketing consultant with 10 years of experience in small business, SaaS, education, e-comm, and more, with a unique POV on the changing marketing landscape. I have firsthand experience with the evolving SEO landscape and AI's impacts on marketing as well as the impact on marketing writers like myself. I currently own my own consultancy, which I started in 2024.