Top Customer Relationship Management Experts

Stepan Kazaryan is a Business Management Consultant focused on digital presence, professional evaluation, and how public information shapes decision-making in modern business environments. His work centers on helping organizations and professionals understand how they are perceived before direct interaction occurs. In search-driven systems, evaluation often happens silently and quickly. Stepan advises clients on building structured digital foundations that support credibility over time. His approach emphasizes clarity, consistency, and responsible positioning rather than short-term visibility tactics. He works with executives, founders, and professional service providers who recognize that digital footprints influence trust, partnerships, and opportunity flow. By aligning websites, public profiles, and third-party references, Stepan helps create stable professional narratives that reduce uncertainty during evaluation. Rather than focusing on reactive measures, his advisory framework prioritizes preparation. This includes analyzing how search results present a name, how information connects across platforms, and how inconsistencies affect perception. The goal is to strengthen long-term positioning in a way that feels natural and sustainable. Stepan frequently writes and speaks about digital identity, credibility signals, and the structural factors that influence professional trust in online environments. His perspective reflects a broader shift in how professionals are assessed in the age of search and public information accessibility. Through disciplined strategy and steady execution, Stepan Kazaryan helps clients maintain clarity in environments where perception often forms before conversation begins.

Brett Farmiloe is the Founder & CEO of Featured. Featured connects subject-matter experts with top publishers to increase their exposure and create quality, ready-to-publish Q & A content. More than 50,000 experts answer questions on Featured to get their insights published in articles on Fast Company, Entrepreneur.com, and 1,000+ more publishers. With 1M+ answers received, Featured is unlocking the full potential of human knowledge, one answer at a time. Previously, Brett founded and ran Markitors, a digital agency for small businesses, for 10 years before a successful acquisition. More stuff... Brett's first company, Pursue the Passion, was a career education startup that took Brett and three friends on two cross country roadtrips to interview people about how they found passion in work. One of the biggest takeaways? That people don't have a meaningful outlet to share the expertise they've accumulated in their lifetime. Other career highlights: - Helped the actor Hugh Jackman launch a charitable coffee company (acquired by Keurig) - Published Author (sold 1,000 copies...lots of them to people in Duluth, MN) - Keynote Speaker (100+ speeches from Alaska to Miami, including a TEDx) - First Mailchimp Expert west of the Mississippi - Founder of Digital Marketing company that is one of the best places to work in Arizona (Best Companies 100, Phoenix Business Journal) - Contributor to Forbes, SHRM, Thunderbird, Huffington Post, Mashable, TIME, NextWeb, Etc - Once was sponsored by a food company with unlimited supply of Hot Pockets. Proceeded to eat Hot Pockets for breakfast, lunch, and dinner for 30 days to bootstrap a startup. Never has ate a Hot Pocket again. Projects In Development... // Revival of the World Pillow Fight Championships

I'm the founder and Editor-in-Chief of ExpertReviewHQ, where I synthesize the findings of more than 250 professional review outlets — Wirecutter, Consumer Reports, Good Housekeeping, and others — into consensus buying guidance across 100+ product categories. Rather than re-testing products myself, I map where the expert testers agree, where they diverge, and what that disagreement means for an individual buyer. I bring 20 years in enterprise portfolio management (PMP, BRMP) to the site's editorial methodology. I can speak to where the reviews align or conflict in almost any consumer category, what buyers consistently overlook, and how to read product reviews critically.

Currently serving as Associate Director at Marcitors and Knowledge Excel, I specialize in driving strategic initiatives in digital marketing, market research, and analytics. My role encompasses leading cross-functional teams to execute performance-driven marketing strategies, leveraging tools like Google Analytics 4 (GA4), customer data platforms (CDPs), and marketing automation systems to optimize campaign effectiveness and ROI. At Marcitors, I focus on developing integrated SEO strategies, PPC advertising campaigns, and social media management frameworks, ensuring data-backed decision-making and impactful client results. In my Knowledge Excel role, I spearhead market research projects and cross-platform tracking solutions, utilizing advanced methodologies to deliver actionable consumer insights and enhance digital transformation efforts. With expertise in marketing technology, analytics platforms, and operational optimization, I align marketing and data-driven processes to deliver measurable growth and value for diverse industries.

<b>David Tyler</b> is a media and communication coach, author, and voiceover artist with nearly four decades of experience helping individuals and organizations unlock the power of effective communication. As the author of <i>CONNECT: A Field Guide for Master Communicators</i>, David distills years of research, practice, and coaching into practical strategies that empower professionals to build stronger relationships, inspire trust, and lead with influence. His career began in broadcasting, where he honed his skills in voice, storytelling, and audience connection. Over time, David expanded his expertise into leadership communication, working with executives, HR professionals, and young professionals to develop skills in persuasion, active listening, crisis communication, and executive presence. His workshops and online courses, covering topics such as "Mastering Difficult Conversations," "Speak Up! Overcoming Fear of Public Speaking," and "The Art of Persuasion," equip participants with tools to navigate high-stakes interactions and thrive in today’s fast-paced workplace. David’s philosophy is rooted in heart-centered communication: the belief that true influence comes not just from what you say, but how you make others feel. He emphasizes listening as a core leadership skill, aligning with his often-repeated principle: “Listening is 50% of the conversation.” Through this approach, David helps leaders move beyond information exchange to create genuine connection. In addition to his coaching and courses, David is the host of The Master Communicator podcast, where he shares insights, interviews experts, and provides practical strategies for becoming a more impactful communicator. His work has made him a trusted advisor to leaders who want to communicate with clarity, empathy, and purpose, whether in boardrooms, on stages, or in everyday conversations. Based in Montréal, David combines professional expertise with a personal mission: to create a world of better communicators, believing that stronger connections lead to stronger communities.

Mark Newsome is the owner of You Can Market Online Now and a marketing consultant focused on helping small businesses improve revenue through more effective use of their existing resources. His work centers on practical marketing strategies that prioritize customer retention, repeat business, and more efficient conversion rather than increased advertising spend. With experience working with small business owners and service providers, Newsome has developed a clear understanding of the constraints these organizations face, including limited budgets and time. He focuses on identifying gaps in current marketing efforts and implementing structured approaches to improve performance using channels and assets already in place. His approach emphasizes fundamentals such as messaging, offer structure, follow-up processes, and customer relationship management. By refining these areas, he helps businesses generate more consistent results without relying on constant acquisition of new customers. Newsome is a credible source for commentary on small business marketing, customer retention strategies, revenue optimization, and practical approaches to improving marketing performance. He provides clear, experience-based insights grounded in real-world application and measurable outcomes.

Maritza Davila is a highly respected business growth strategist who helps business owners drive predictable revenue growth with a team they trust to execute. As the creator of the G.R.O.W. Methodology, Maritza specializes in guiding owners of teams between 5 and 50 employees to prioritize focus to their team so they can drive high impact execution. With over a decade of experience in operations and a Master’s degree in Business Administration, she has partnered with prominent companies both locally in Southwest Florida and nationwide, where her strategies have driven outcomes such as a 5x revenue increase in just 3.5 months and guiding a client from $1.7 million to $4 million in revenue in one year. Maritza has been featured in articles by Authority.com, LeadGrowDevelop, SmallBizLeader, and CEO Official Magazine, and she’s spoken at events like “If You Can See Her You Can Be Her,” a leading businesswomen’s empowerment event. She regularly shares insights on influential leadership podcasts, including The Uncommon Leader, The End in Mind: Personal Development for Entrepreneurs, and Conversations for Leaders & Teams. Maritza delivers clarity, confidence, and predictable growth for business owners who want to lead strategically and take their organizations to the next level. To learn more visit www.opt360.co.

An award-winning Fractional Chief Customer Officer, CX strategist, and communications advisor, Christina has worked with organizations of every size, from Fortune 500 brands to startups. She helps companies design intentional customer journeys, build thriving communities, and craft stories that resonate. At the intersection of customer experience, social strategy, and community building, Christina creates strategies that foster authentic connection and lasting loyalty. She also partners with agencies and in-house teams to develop communications plans that spotlight their impact, from crafting compelling award submissions to amplifying customer success stories and thought leadership. Christina’s insights have been featured in HubSpot Academy and HeyOrca, and she has spoken at INBOUND, Digital Summit, and other leading industry events. Her work has appeared in publications including Adweek, Forbes, Entrepreneur, and Campaign US. Her forthcoming book, Transforming Customer-Brand Relationships (Kogan Page, Sept 2025), is a practical guide to building stronger connections and deeper loyalty through empathy, trust, and emotional intelligence.

Eric Perdomo is the founder of UpSales LLC, a full-service outbound sales operation based in White Plains, New York, and the co-creator of ConexusCRM, a proprietary CRM platform built specifically for e-commerce sales teams. He moved to New York in his mid-twenties with almost nothing and spent two months sleeping in his car. He worked his way back through telecomm, real estate investing, private equity operations, and trucking before landing where he always performed best: building sales teams that close. Today, UpSales generates well into the 6 figures a month in gross sales for direct-to-consumer health and wellness brands, with a sub-1% refund rate that his competitors can't touch. He calls every lead, shares every number, and fires anyone who sells unethically. No exceptions. He built ConexusCRM after getting fed up with tools designed for marketers rather than sales floors. The platform now powers UpSales' own operation and is being rolled out to DTC brands building their own in-house call centers. His philosophy hasn't changed since day one: people first, profit second, and not all money is good money.

Mike Podesto is a Career and Job Search Expert and the Founder & CEO of Find My Profession, a leading reverse recruiting firm that manages full job searches for professionals and executives. As a pioneer of reverse recruiting, Mike has helped thousands of candidates navigate competitive hiring markets by combining targeted job sourcing, direct outreach to decision-makers, and data-driven job search strategies. His team works across industries including technology, engineering, marketing, and executive leadership, supporting clients from mid-level professionals to C-suite executives. Mike’s expertise spans job search strategy, resume and LinkedIn optimization, networking, recruiting, and hiring trends. He is known for his practical, results-oriented approach to the job search process, with a focus on helping candidates stand out in crowded applicant pools and secure interviews faster. Under his leadership, Find My Profession has earned over 1,000 five-star reviews and has been recognized for its innovative approach to job search management. The company’s model is built on real-world recruiting experience and has helped place candidates in roles ranging from $100K to $1M+ compensation packages. Mike regularly advises on topics including job market trends, hiring practices, interview strategy, and how candidates can position themselves effectively in today’s evolving employment landscape. His insights are especially relevant for professionals navigating career transitions, layoffs, or competitive executive-level searches.

Jeff Moore is a marketing leader and strategist working at the intersection of music, business, and education. As founder of Nuance Media Group, he consults with everyone from Grammy-winning artists to national brands to entrepreneurs on marketing and growth strategy. His work has contributed to projects reaching hundreds of millions of listeners, and his client and collaborator credits include platinum-selling producers, Broadway performers, hip-hop artists, and brands like Guitar Center and Cricket Media. As Head of Marketing at Noteway, he leads growth for a modern music-education platform that makes learning music accessible at every age and stage, from kids and beginners to adults and aspiring artists. As a musician himself, he has toured internationally, had his music featured on NBC, Peacock, and other major networks, and earned honors at international music competitions including the Coupe Mondiale. That experience gives him a working understanding of both the artist side and the business side of the music industry. He serves as faculty at Southern New Hampshire University, has guest lectured at institutions across the country, including Berklee College of Music and UCLA, and holds an MS in Public Relations from Boston University. Jeff's perspective is shaped by working across creative industries, marketing, and education. That range is what he brings to the topics he covers for journalists: • Marketing strategy, brand-building, and audience growth • Content strategy, storytelling, and positioning • Marketing for creators, artists, and personal brands • The business of music, streaming, touring, and fan monetization • Music-industry trends, label vs. independent strategy, and artist development • EdTech, online education, and course/community businesses • Personal branding and thought leadership • Small business and entrepreneurship marketing • Career strategy for musicians and creative professionals Jeff can speak as a subject matter expert on marketing strategy, the music business, branding, marketing for small businesses and entrepreneurs, and the creator economy. For media inquiries, interviews, and bylined contributions: jeff@nuancemediagroup.com

Erin Herman is a globally respected leadership strategist and keynote speaker whose work sits at the intersection of change, human-centered leadership, and performance at scale. Over the course of two decades, she has advised Fortune 500 executive teams and global institutions on how to lead through uncertainty with courage, empathy, and clarity—often in moments where the stakes could not be higher. Her leadership experience includes senior roles with St. Jude Children’s Research Hospital and the United Nations, where she helped shape global corporate partnership strategies in service of the world’s most vulnerable populations. While working within the United Nations system through UNICEF, Erin co-created the Learning Passport in partnership with Microsoft and Cambridge University—an online and mobile education platform designed to deliver continuous access to quality learning for children affected by conflict, displacement, and crisis. The platform has since reached learners in more than 40 countries and was recognized by TIME Magazine as one of the 100 Best Inventions and ranked by the Project Management Institute as the third most influential project in the world. Erin also played a central role in securing one of the largest philanthropic commitments ever made to a children’s hospital: a $300 million, 10-year partnership that continues to drive life-saving impact at scale. Today, Erin is known for translating extraordinary global experience into clear, grounded insight for leaders navigating complexity in the modern workplace. She is the creator of the CEG Method™ (Courage, Empathy, Growth Mindset) and the 4Cs Methodology™ (Conviction, Courage, Clarity, Confidence), frameworks trusted by organizations seeking sustainable change without burnout or performative leadership. A sought-after voice on women’s leadership, organizational culture, and decision-making under pressure, Erin is recognized for her ability to cut through noise with intelligence, warmth, and precision—delivering perspective that is both deeply human and powerfully actionable.

I’m a content consultant who helps small–medium businesses turn their content into leads. That might mean rewriting a website so it actually reflects what they do, building a LinkedIn presence that brings in work, or creating lead magnets people actually download. I work closely with founders and marketers to figure out what’s working, what’s not, and what kind of content will actually move the needle. Then I help them make it happen with strategy, structure, and words that sound like a human. If your content isn’t pulling its weight, I can help you fix that.

Erric Ravi is a Senior SEO Manager and the Founder & CEO of Storify News. With over 11 years of experience in the digital ecosystem, Erric specializes in scaling organic growth through advanced AI-powered strategies, including Generative Engine Optimization (GEO) and Answer Engine Optimization (AEO). He holds a B.Tech in Information Technology and is a recognized expert in technical SEO, content architecture, and Google Discover optimization. At Storify News, Erric leads the editorial and platform growth strategy, focusing on aligning high-authority content with the evolving behaviors of AI search engines and discovery platforms. His work is dedicated to building sustainable search-driven audiences and driving the future of search visibility.

I’m a customer experience expert with over a decade of hands-on experience building and scaling CX strategies for SaaS and technology-driven businesses. I’m the founder of CXEverywhere.com, an online publication focused on customer experience management insights, research, and practical guidance. I’ve worked closely with multiple CX and people management software companies, leading digital growth and experience-led initiatives. My work blends CX strategy, product understanding, and real-world execution. Through CXEverywhere, I share experience-backed insights to help teams build better, customer-first organizations.

I use Go High Level CRM software to help agencies, service professionals and small businesses close deals, generate predictable revenue and efficiently manage customer relations. I also create helpful guides and tutorials about the use of GHL CRM and other marketing automation tools. My content breaks down complex strategies into actionable steps that can be implemented immediately. From setting up your first automated workflow to building a profitable white label agency, I provide the roadmap and support you need to succeed.

Mike Montague is the founder of Avenue9, a Human-First AI Marketing® agency, which helps companies scale growth with his Human+AI Capability Map™. He is known for practical frameworks that turn AI into a trained teammate rather than a generic content tool, helping teams increase productivity, improve customer experience, and build trust at scale. He has worked with global brands including LinkedIn, HubSpot, Uber, ThermoFisher Scientific, Sandler, Jiffy Lube, Zoom, Bud Light, and the Kansas City Chiefs, and now, he uses his decades of past marketing experience and the AI tools of the future to help small businesses SMBs market like big brands. Mike is the author of the upcoming book Human-First AI Marketing. His previous books, Playful Humans was an Amazon #1 Best-Seller in the Happiness category, and LinkedIn The Sandler Way was a collaboration between LinkedIn and Sandler sales training that was downloaded by more than 80,000 people. Mike is an accomplished speaker and entertainer, performing on over 3,000 stages as a keynote speaker, game show host, and radio DJ, including performing with Billy Idol, Frankie Valli, and speaking at industry-leading events like Inbound and ATD. He has interviewed over 1,000 sales, marketing, and leadership experts on his multiple business podcasts, which have collectively garnered over 4 million downloads. As a former web developer of over 200 websites, he also regularly speaks about SEO and the transition to AEO (Answer Engine Optimization). He is widely known for a simple philosophy: AI should amplify authenticity, not replace it with automation. His work centers on turning AI into a trained teammate that enhances human creativity, judgment, and connection. Quote Angles and Talking Points for Journalists - Why AI is intensifying work instead of reducing it, and what leaders should do about it - The difference between AI as a tool and AI as a trained teammate - How small businesses can compete with enterprise marketing teams using AI - Why trust is replacing traffic as the primary growth metric - The rise of Answer Engine Optimization and how AI is changing discovery - How to redesign marketing roles for the Human+AI era - The risks of generic AI content and how to preserve brand voice - What executives get wrong about AI adoption and productivity - How to build human connection at scale with AI systems Short Bio or Introduction: Introduction Mike Montague is a leading voice in Human-First AI Marketing. His company, Avenue9, is an AI-powered marketing agency helping small businesses scale without burning bridges or blowing out their budgets. Mike has worked with giant brands like LinkedIn, Uber, Zoom, Bud Light, and the Kansas City Chiefs. He’s authored two books: LinkedIn The Sandler Way and Playful Humans, and his podcasts have over 4 million downloads. Now, he uses his decades of past marketing experience and the AI tools of the future to help small businesses amplify their marketing impact.

Digital Solutions & E-commerce Expertise (20+ years) in Omnichannel Marketing & CX | Customer Insights & Market Intelligence. PhD candidate in Human-Computer Interaction. Independent consultant with 8+ years coaching micro, small and medium enterprises in digital transformation and online business development. Proven track record supporting 3.000+ SMEs across Latin America, Central Asia, and Africa through international development programs (UN-ITC), and national business accelerators. Expert in e-commerce platforms, digital marketing, SEO, and online business strategy with extensive workshop facilitation and mentoring experience.

WHAT I CAN DO TO HELP YOU:Your customers are your best (and cheapest) marketers – if you give them experiences worth talking about. That’s where I come in. As a keynote speaker, author, and customer experience (CX) expert, I help businesses turn everyday interactions into unforgettable moments that drive loyalty, word-of-mouth marketing, and revenue. Want a taste of what I bring to the stage? Watch my speaker's reel: bit.ly/DanGingiss2025 HOW I DO IT:With two decades leading marketing and CX teams at Discover, McDonald’s, and Humana (plus two B2Bs), I know what works – and what doesn’t. I provide simple, practical, and actionable CX strategies that don’t require a massive budget or tech overhaul. WHY IT WORKS:Nobody shares an average experience. They talk about the things they love or the things they can’t stand – and I’m here to make sure your business falls into the first category. Creating remarkable experiences will increase customer retention and also attract new customers. The result is more customers who spend more, stay loyal longer, and tell others about you. WHAT MAKES ME DIFFERENT:Curious about some unique and fun facts about me? It’s all here: dangingiss.com/about WHERE YOU’VE SEEN ME: Author: The Experience Maker & Winning at Social Customer Care Podcast Host: Experience This! & Focus on Customer Service Featured in: AdAge, Inc., Forbes, NBC, Chicago Tribune, Social Media Today, CEOWorld, and on the cover of CXO Magazine AWARDS & RECOGNITION:World’s Top 30 Customer Experience ProfessionalsTop 50 Customer Service Experts of the Decade100 Best CX & Customer Service Books of All Time WHAT CLIENTS SAY:"Extremely relevant... his energy and passion for CX are infectious. Would book him again in a heartbeat!""He exceeded my wildest expectations.""Dan is very easy to work with and left a lasting impression.""He was such a hit that we brought him back!"“I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about CX." WHAT AUDIENCES SAY:"By far the best keynote I’ve ever attended.""You delivered the best opening event message I’ve heard in years.""Engaging, actionable, and absolutely relatable.""This is a game changer.""Dan Gingiss is making marketing great again." LET'S TALK ABOUT YOU! (508) BOOK-DAN | * dan@dangingiss.com | dangingiss.com Newsletter: cxnewsletter.com Book a call: calendly.com/dgingiss

Dr. Trudy Beerman is a Doctor of Strategic Leadership, researcher, author, and media entrepreneur dedicated to advancing expert visibility in the digital age. At 50+ years old, she brings the authority of lived experience to her mission of guiding mature experts who want recognition, respect, and revenue for their mastery. Founder of PSI TV, Dr. Beerman, is pioneering the use of internet-connected television as a stage for thought leaders and business owners who are often overlooked in crowded digital spaces. She also created the REACHology AI Scoring System, a proprietary tool that measures an expert’s influence across five pillars: credentials, experience, publications, following, and digital footprint. She is the author of several books, including the Amazon bestseller REACHology™: The Science and Study of Influential Reach, which equips professionals to measure and expand their reach in today’s media-driven economy. Her books and research offer practical strategies that help experts bridge the gap between mastery and recognition. Her doctoral research focused on leadership competence and business success, using a case study of Florida-based coaching firms. This work combines academic rigor with real-world application, offering insights into how leadership effectiveness drives measurable growth. She applies these findings daily in helping experts with 45+ years of experience strengthen their authority and digital presence. With more than three decades of entrepreneurial experience, Dr. Beerman has hosted hundreds of interviews with subject-matter experts on PSI TV, distributed across Roku, Amazon Fire, Apple TV, VIDAA TV, YouTube, podcasts, and social platforms. Her work ensures that experts gain exposure while creating enduring digital assets that continue to establish and build their authority. Featured in AP News, NBC & ABC affiliates (including WFLA Tampa and WPIX New York), and Business Journal Florida. She is also the architect of Nom de Valeur, a personal branding ecosystem helping professionals move from invisible to unforgettable. Her expertise spans media strategy, branding, leadership, and the evolving intersection of technology and influence. As “The REACHologist™,” Dr. Beerman combines the insight of a scholar with the execution of a media strategist, making her a compelling voice for outlets seeking commentary on leadership, branding, influence, and the future of media.