Expert Customer Retention Consulting 2025

I've spent 20+ years helping organizations build and refine marketing programs, focusing on content strategy, growth marketing, product marketing, GTM, and thought leadership. I've had roles across SaaS, MarTech, ecommerce, and high-growth tech at every stage from startup to enterprise. That experience translates well beyond those industries, including biotech, legal, and emerging tech. I’m regularly quoted in the press and publish articles on topics including growth strategy, consumer behavior, ecommerce, retail, email marketing, and customer lifecycle strategy. A good chunk of my career has been about making complicated products and ideas feel approachable. That means working closely with Product, Sales, and Executive teams to solidify positioning and build content programs that increase revenue. I've managed and grown marketing teams, and ensured my teams were challenged and had the tools and resources they needed to do their jobs well and grow as professionals.

Customer Insights Consultant with 15 years of research experience across agency and client sides. Founder of Makeable Consulting, where we help growing Canadian businesses understand their customers through CX consulting, qualitative research, and quantitative research. Background in fintech, retail, and eCommerce. Specialty: helping businesses replace gut feeling with real customer data.

Stepan Kazaryan is a Business Management Consultant focused on digital presence, professional evaluation, and how public information shapes decision-making in modern business environments. His work centers on helping organizations and professionals understand how they are perceived before direct interaction occurs. In search-driven systems, evaluation often happens silently and quickly. Stepan advises clients on building structured digital foundations that support credibility over time. His approach emphasizes clarity, consistency, and responsible positioning rather than short-term visibility tactics. He works with executives, founders, and professional service providers who recognize that digital footprints influence trust, partnerships, and opportunity flow. By aligning websites, public profiles, and third-party references, Stepan helps create stable professional narratives that reduce uncertainty during evaluation. Rather than focusing on reactive measures, his advisory framework prioritizes preparation. This includes analyzing how search results present a name, how information connects across platforms, and how inconsistencies affect perception. The goal is to strengthen long-term positioning in a way that feels natural and sustainable. Stepan frequently writes and speaks about digital identity, credibility signals, and the structural factors that influence professional trust in online environments. His perspective reflects a broader shift in how professionals are assessed in the age of search and public information accessibility. Through disciplined strategy and steady execution, Stepan Kazaryan helps clients maintain clarity in environments where perception often forms before conversation begins.

My passion is for supporting people to become wildly successful at their work! Embracing…

Mark Newsome is the owner of You Can Market Online Now and a marketing consultant focused on helping small businesses improve revenue through more effective use of their existing resources. His work centers on practical marketing strategies that prioritize customer retention, repeat business, and more efficient conversion rather than increased advertising spend. With experience working with small business owners and service providers, Newsome has developed a clear understanding of the constraints these organizations face, including limited budgets and time. He focuses on identifying gaps in current marketing efforts and implementing structured approaches to improve performance using channels and assets already in place. His approach emphasizes fundamentals such as messaging, offer structure, follow-up processes, and customer relationship management. By refining these areas, he helps businesses generate more consistent results without relying on constant acquisition of new customers. Newsome is a credible source for commentary on small business marketing, customer retention strategies, revenue optimization, and practical approaches to improving marketing performance. He provides clear, experience-based insights grounded in real-world application and measurable outcomes.

Marketing strategist, consultant and speaker with a proven background in organic marketing, social media, brand management, SEO, content marketing, e-commerce and social media. I’ve worked on projects for Retail Council of Canada, Oxford Properties, West Edmonton Mall (Triple Five Worldwide), Tiffany & Co., LUSH Cosmetics, LoyaltyOne, Victoria's Secret, Freson Bros and others. With excellent reviews from B2C and B2B companies, technology and SaaS companies in premium/high ticket markets, with a Bachelor of Commerce (B.Comm) majoring in Marketing, a Certificate in Real Estate (Commercial), and a Certificate in Leadership. My insights are posted on the NASDAQ, The Sun (USA), US Chamber of Commerce, CTV News (Canada), Shopify, NTD TV (China), Entrepreneur, Retail News Asia (China) Yahoo Finance, Bustle, CBC Radio (Canada), CVM Radio (Caribbean), Voyage LA, Shoutout LA, The Gleaner (Jamaica), SHEEN Magazine, Seaside Retailer, Google News, Retail Insider (Canada), California Apparel News, Betches, Best Life, GoBanking, Industry Rules and more. Let's connect!

I work as a Growth Consultant at GrantBite, a funding search platform focused on simplifying how people discover and access financial opportunities. My work centers on driving digital growth through experimentation, performance marketing, funnel optimization, user engagement, and product-led strategies. I collaborate with cross-functional teams to identify growth levers, improve user journeys, and scale acquisition in a sustainable way. With a strong interest in data, behavioral insights, and scalable growth systems, I enjoy turning complex platforms into intuitive digital experiences that grow through impact, not hype.

A growth-focused digital marketing strategist, consultant, and mentor – Ratan Jha commands an expertise of over 15 years growing and scaling brands globally. He is Google’s diamond level product expert for Google Ads. He helps businesses formulate, execute and streamline data-driven and growth-focused digital marketing strategies.

- 20 years running a marketing consulting business with clients in a variety of industries - Works with solopreneurs to multi-million dollar corporations - Author of two books: Forward Thinking for Your Business (marketing reference for established businesses) and Forward Thinking for Future Entrepreneurs (keys to starting a business from people who have actually done it) - Former publisher of a health magazine and a travel magazine - Operates an online job board helping employers attract candidates - Professional golf member of the PGA of Canada - Member of the National Speakers Association - Speaker on how to use strategy to achieve results

I'm a content marketing consultant with 10 years of experience in small business, SaaS, education, e-comm, and more, with a unique POV on the changing marketing landscape. I have firsthand experience with the evolving SEO landscape and AI's impacts on marketing as well as the impact on marketing writers like myself. I currently own my own consultancy, which I started in 2024.

I am a results-driven digital marketing consultant and SEO specialist based in Ahmedabad, Gujarat (India), with over 10+ years of hands-on experience helping businesses strengthen their online presence and achieve sustainable growth. My expertise spans local SEO, international SEO, digital PR, guest blogging, outreach marketing, and performance marketing, enabling me to design and execute data-driven strategies that align with real business objectives. Over the years, I have worked with 100+ clients across 40+ industries, including SaaS, IT services, FinTech, Gaming, Healthcare, Education, Travel, Fashion, and e-commerce. I collaborate with startups, SMEs, and large enterprises to improve search visibility, generate qualified leads, build brand authority, and increase revenue. My approach combines strong analytical skills with practical execution, ensuring measurable and long-term results rather than short-term wins. In addition to consulting, I am an experienced SEO Trainer known for delivering practical, real-world training programs in Ahmedabad. I have trained hundreds of students, marketers, entrepreneurs, and professionals, focusing on actionable techniques, modern tools, and industry-relevant best practices. My training sessions are designed to simplify complex digital marketing concepts and empower learners to confidently implement strategies on live projects. I am Google and Meta certified in Digital Marketing, Social Media, and Performance Advertising, which allows me to integrate paid and organic strategies for maximum impact. I am also a trusted provider of Guest Posting, Link Building, and Digital PR services, helping brands secure high-quality backlinks, authoritative brand mentions, and stronger domain credibility. I believe in transparency, continuous learning, and a performance-focused mindset. I stay actively updated with the latest trends in SEO, AI, and digital marketing and regularly contribute to reputable guest blogging platforms to share insights with the wider community. My goal is to build long-term partnerships by delivering ethical, scalable, and result-oriented digital marketing solutions that help businesses grow with confidence.

Narrative-shaper, performance-focused storyteller, and high-ROI megaphone for brands, products, and personalities. Has led corporate communications and internal marketing efforts for 3Q Digital (formerly PPC Associates) since 2011, growing agency from 25 to 350 employees spread across eight offices. Led rebranding efforts in changing profile from a single-channel agency to an integrated digital powerhouse with full-scope services and experts in each field. Has lifted profiles and branding for colleagues across disciplines. Excellence in strategic content and branding development in earned, owned, and paid media. Balances high-level vision with superb attention to detail and strict adherence to deadlines. Elevator, influencer, integrator, listener. Specialties: Content writing and editing, lead generation and nurturing, brand development, website analysis, cross-team management and communication.

Peter Benes is a digital marketing consultant who helps small retailers and independent brands grow — and stay visible as search shifts from blue links to AI-generated answers. His approach is rooted in years spent inside an independent retail business his wife owned and ran, which gives him an operator's instinct for how marketing actually has to pay its way on a small-business balance sheet. Through his performance-marketing venture kPixies, Benes runs Google Ads on a model where fees are tied entirely to return on ad spend above a 5X threshold — if campaigns don't clear that bar, he isn't paid. Under his personal brand, Benes the Menace, he consults more broadly on SEO, Shopify, and content strategy, with a particular focus on Attention Optimization, his GEO/AEO methodology for getting brands surfaced and cited inside AI tools like ChatGPT, Google's AI Overviews, and Perplexity. He is also building a local-first business AI designed to automate the operational work that traps many owners as their own bottleneck. Benes is available to comment on performance marketing and retail advertising ROI, generative engine optimization and the future of search, AI in small-business marketing, and Shopify and retail strategy.

HR Consultant Best Selling Author Certified in Human Design & Design Thinking SpeakerI’m an experienced HR Consultant dedicated to helping small to mid-sized companies in the Science, Technology, Manufacturing, and Engineering industries streamline their HR processes and support sustainable growth. Certified in both Design Thinking and Human Design, I leverage innovative strategies to create tailored, impactful solutions for businesses.As an 8-time Amazon Best-Selling Author, I share insights on HR and business strategies to empower leaders and organizations. I live in Cincinnati, Ohio, with my husband and daughter.

Top rated digital marketing consultant. I help founders, designers and service business owners get 2X leads from social media without the hassle.

WHAT I CAN DO TO HELP YOU:Your customers are your best (and cheapest) marketers – if you give them experiences worth talking about. That’s where I come in. As a keynote speaker, author, and customer experience (CX) expert, I help businesses turn everyday interactions into unforgettable moments that drive loyalty, word-of-mouth marketing, and revenue. Want a taste of what I bring to the stage? Watch my speaker's reel: bit.ly/DanGingiss2025 HOW I DO IT:With two decades leading marketing and CX teams at Discover, McDonald’s, and Humana (plus two B2Bs), I know what works – and what doesn’t. I provide simple, practical, and actionable CX strategies that don’t require a massive budget or tech overhaul. WHY IT WORKS:Nobody shares an average experience. They talk about the things they love or the things they can’t stand – and I’m here to make sure your business falls into the first category. Creating remarkable experiences will increase customer retention and also attract new customers. The result is more customers who spend more, stay loyal longer, and tell others about you. WHAT MAKES ME DIFFERENT:Curious about some unique and fun facts about me? It’s all here: dangingiss.com/about WHERE YOU’VE SEEN ME: Author: The Experience Maker & Winning at Social Customer Care Podcast Host: Experience This! & Focus on Customer Service Featured in: AdAge, Inc., Forbes, NBC, Chicago Tribune, Social Media Today, CEOWorld, and on the cover of CXO Magazine AWARDS & RECOGNITION:World’s Top 30 Customer Experience ProfessionalsTop 50 Customer Service Experts of the Decade100 Best CX & Customer Service Books of All Time WHAT CLIENTS SAY:"Extremely relevant... his energy and passion for CX are infectious. Would book him again in a heartbeat!""He exceeded my wildest expectations.""Dan is very easy to work with and left a lasting impression.""He was such a hit that we brought him back!"“I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about CX." WHAT AUDIENCES SAY:"By far the best keynote I’ve ever attended.""You delivered the best opening event message I’ve heard in years.""Engaging, actionable, and absolutely relatable.""This is a game changer.""Dan Gingiss is making marketing great again." LET'S TALK ABOUT YOU! (508) BOOK-DAN | * dan@dangingiss.com | dangingiss.com Newsletter: cxnewsletter.com Book a call: calendly.com/dgingiss

SEO consultant helping B2B and SaaS companies grow from 6 to 8 figures with strategic SEO, AI optimization and content marketing. I specialize in driving qualified traffic, building authority, and turning organic search into a scalable growth channel.

I'm an international marketing professional with a deep understanding of demand generation and lifecycle marketing. I'm an independent consultant and would love to help you with your marketing at every stage of your customer journey. Get in touch!Throughout my experiences at PulsePoint I gained a deep understanding of online media and content marketing. While my positions often had a "sales" focus/titles I always applied Marketing tactics to lead generation. My professional life goal is to lead a Marketing team to a state that Marketing functions as a revenue-driving center as opposed to a cost-center by monetizing owned marketing channels all while supporting business growth.

Jussi Viljanen is a senior-level SEO consultant and the founder of Gainline Ltd, with 10+ years of experience helping businesses grow through search. He works hands-on with a deliberately limited number of clients at a time - no middlemen, no juniors - so each one gets a senior practitioner from strategy through execution. His focus is Ecommerce SEO & B2B search engine optimization: getting companies found at the moment a buyer is actively looking for a solution, and measuring success by lead quality and revenue rather than vanity traffic metrics. He pairs data-driven, semantically structured SEO with visibility in AI-powered search as well. Jussi has delivered results across a range of B2B sectors, from 3D modeling and insurance brokerage to SaaS and professional services, where even modest gains in organic visibility have led to high-value new client relationships. He also specializes in international SEO, helping global companies enter the Finnish market and Finnish businesses expand abroad. He's available to comment on: technical and B2B SEO, lead-focused search strategy, how AI and generative search are reshaping organic visibility, international and local SEO, and the realities of running an independent, premium consulting practice. More at https://jussiviljanen.com/en/.

Eduard Dziak is a Growth Marketing Manager at ZIK Analytics, where he helps eCommerce sellers grow using data-driven product and competitor insights. He’s also a digital marketing consultant and the founder of ProfitOutreach.app, specializing in B2B SEO and lead-generation strategies powered by cold email and LinkedIn outreach. Eduard shares practical, step-by-step playbooks on SEO, content marketing, email marketing, and lead generation through his writing and videos.