Ziyad Basheer is the founder and CEO of Aide, an agentic AI platform for customer experience, and a designer-turned-founder who has spent his career building 0-to-1 products. Backed by Silicon Valley investors including SV Angel and Village Global, he has deployed AI agents into live, high-stakes customer operations where a wrong answer has real consequences. That gives him a grounded, anti-hype view on where agentic AI actually works, where it fails, and why trust and governance, not deflection rates, will decide which AI wins. Based in Toronto, he is a candid voice on building AI that elevates people rather than replacing them. Areas of expertise: - Agentic AI and AI agents: capabilities, real limits, where the field is heading - AI in customer service / customer experience / support...