Aleksandra Velkova

With over five years of experience in SaaS customer success, I am passionate about helping ecommerce marketers grow their businesses through loyalty and referral programs and utilizing UGC. In my current role, I use my skills in inbound sales, customer onboarding, account management, customer support, and customer education to deliver exceptional service and value to our clients. I also contribute to Lootly's blog, where I share best practices and insights on loyalty marketing, brand community, customer lifetime value, and ecommerce trends. I am proud to be part of a company that empowers ecommerce marketers to build lasting relationships with their customers and drive more sales.