IT Service Management (ITSM) is the backbone of efficient, reliable technology operations in today's digital-first world. Featured.com presents a curated directory of top ITSM experts who excel in optimizing service delivery, streamlining IT processes, and aligning technology with business goals. Our featured professionals have shared their insights in leading publications, offering practical strategies for everything from incident management to continual service improvement. For publishers and journalists, this directory provides quick access to authoritative sources who can lend credibility to your ITSM-related content. For IT professionals and consultants, it's an opportunity to showcase your expertise and connect with major media outlets seeking your unique perspective. Whether you're looking to enhance your IT operations or create compelling content about service management, you'll find valuable connections here. Explore our directory to discover ITSM experts who can provide the knowledge and insights you need.
Connect directly with our network of vetted it service management experts for interviews, quotes, or in-depth analysis.
Many experts respond within hours to media requests
All experts undergo background and credential verification
No fees to connect with experts for legitimate media requests
Join our network of professionals and connect with journalists and publishers looking for your expertise.
Showing 20 of 4,268 experts
Executive Services Leader at All Systems Good
With over 15 years of hands-on experience delivering IT solutions across enterprise and small-to-medium business environments, I bring a broad and deep skill set that covers nearly every aspect of business technology. My background includes more than a decade of specialized work in network design, administration, and support – spanning diverse network architectures and operational needs. I have strong expertise in supporting and managing both on-premise and cloud-based domain infrastructures, including Windows and Linux server environments. It's important to me to emphasize clear, thorough network documentation to ensure operational continuity and transparency. My work follows industry best practices with a consistent focus on maintaining a strong security posture and system reliability. What sets me apart is my ability to translate complex IT systems and infrastructure into clear, actionable strategies for stakeholders at every level – from end users to executive leadership. Whether you’re seeking strategic guidance, infrastructure modernization, or end-to-end IT leadership, I provide executive IT services tailored to support long-term business growth and operational excellence.
Featured In:
Global Head, Enterprise Technology, Strategy & Transformation
Ganesh Ariyur is a global enterprise technology executive and a Top 100 Digital Adoption Leader for 2025. He is known for delivering more than $500M in measurable enterprise value through large-scale digital transformation, enterprise systems modernization, cloud strategy, artificial intelligence adoption, data governance, & enterprise architecture leadership. His work spans more than 90 countries across Fortune 500 organizations, private-equity owned companies, and highly regulated industries. Ganesh serves as the Global Head of Enterprise Technology Strategy and Transformation at Gainwell Technologies, a $3B healthcare technology organization. He directs modernization programs across SAP S/4HANA, Oracle Cloud ERP, PeopleSoft, cloud platforms on AWS and Azure, enterprise applications, reporting and analytics, generative AI, intelligent automation, enterprise architecture, IT governance, and cybersecurity, aligned with operating models. His programs have delivered multi-million-dollar cost savings. He has directed enterprise portfolios valued at more than $1B. He has unified 450-plus legacy systems, led technology programs supporting more than $30B in M&A value, and guided organizations through complex TSA exits and carve-outs. Ganesh brings deep expertise in artificial intelligence-enabled operating models, multi-ERP modernization including SAP S/4 HANA, Oracle Cloud, & Workday, cloud strategy and FinOps, enterprise architecture, data, infrastructure, cybersecurity improvement, data quality & analytics modernization, robotic process automation & intelligent automation, shared services/global business services, organizational design, and long-term value creation. His people-process-technology approach led to his being named a Global Top 100 Digital Adoption Leader. He is a Certified AI Business Transformation Practitioner & a Certified Technology Innovation Practitioner. He is also a member of the Forbes Technology Council. He was publicly recognized for global transformation leadership when he was featured on billboards across Germany during a major enterprise program at Bayer. Ganesh is known for partnering with boards, CEOs, CFOs, & private equity operating teams. He aligns technology strategy with growth objectives, cost discipline, compliance needs, & long-term enterprise value. Based in Atlanta, he is regarded as a CIO leader who turns complexity into clarity and who consistently converts technology investment into measurable business outcomes.
Featured In:
Principal Consultant and Founder at GeoActive Group
You've arrived at the right place if you're seeking actionable information and guidance on solutions for market development challenges and opportunities in the Technology, Media or Telecom sector. Visit my Portfolio https://portfolio.geoactivegroup.com
Featured In:
CEO at ElevatIQ
Sam Gupta has been a digital transformation thought leader for nearly two decades, with the primary focus on business systems. Sam is rated as the #1 thought leader in the ERP and CRM categories and #15 in the digital transformation category on Thinkers 360. He is also among the top 100 thought leaders across all categories. He has been part of large transformation initiatives for Fortune 500 corporations, but now spends his time consulting with SMEs as a Principal Consultant at ElevatIQ. Sam regularly speaks at industry conferences and contributes his experiences through many popular blogs and publications. He also hosts a podcast called WBSRocks and co-hosts a show with distinguished analyst Robert Kramer called Analysts Gone Wild--focused on the enterprise software industry.
Featured In:
Senior ERP Systems Specialist (PeopleSoft & Enterprise Platforms) at Stony Brook University (SUNY)
Tirumala Rao Chimpiri is a senior enterprise technology professional with more than 26 years of experience driving ERP modernization, digital transformation, and business-process automation for Fortune 500 companies and global organizations across the banking, manufacturing, logistics, and public-sector domains. He has led major ERP programs spanning finance and HR systems, delivering operational agility, enhanced security, and measurable performance gains at scale. He serves as Chair of the IEEE Computer Society’s Long Island Section and is a Senior Member of IEEE and a Fellow of the Institution of Electronics and Telecommunication Engineers (IETE). He contributes to enterprise-technology governance and digital-innovation strategy through leadership roles in national and international technology organizations, helping shape the future of intelligent enterprise platforms.
Featured In:
ceo at Gobookmart media pvt ltd
Mr. Shashi Shekhar is the CEO of Gobookmart Media Pvt. Ltd. and the founder of GoBookMart.com, a fast-growing digital publication covering books, literature, entertainment, mythology, and pop culture. As a publishing entrepreneur and content strategist, he has built a platform that reaches a global audience of readers, writers, and enthusiasts seeking thoughtful analysis, curated recommendations, and cultural insights. His work focuses on digital publishing, organic audience growth, and high-authority content development. He has written and overseen hundreds of articles spanning literary criticism, author features, mythology deep dives, and entertainment analysis. Under his leadership, GoBookMart has expanded its reach through strategic SEO, editorial excellence, and meaningful collaborations with creators and publishers. With expertise in content marketing, search optimization, and editorial leadership, he helps brands and publications strengthen their digital presence through authoritative, reader-focused storytelling. His mission is to make literature and cultural conversations more accessible while building sustainable, high-quality digital media platforms.
Featured In:
Founder at TS Newswire
As the founder of TS Newswire, I specialize in helping startups, SaaS companies, and digital brands amplify their media presence. With over 1,000 clients served globally, we offer tailored PR solutions that ensure your brand gets featured in top-tier publications like Yahoo, Hindustan Times, and LiveMint. Our services are designed to: Enhance brand credibility Boost SEO rankings Drive organic traffic through strategic media placements Whether you're launching a new product or looking to establish authority in your industry, TS Newswire provides the expertise and connections to make it happen. Let's connect and discuss how we can elevate your brand's media presence.
Featured In:
Founder, Editor & Ops for Search Engine Optimization (SEO), Content Marketing, digital Strategy, social media marketing, Content Strategist, and Search Marketing at SEOSiri
Momenul Ahmad is a digital strategist and founder of SEOSiri, a firm that moves businesses beyond vanity metrics to achieve real revenue growth. He believes true digital success lies at the intersection of data-driven technical SEO and human-centric communication, turning search traffic into measurable outcomes. Through his agency, SEOSiri, Momenul architects full-funnel digital strategies that integrate cutting-edge technical expertise with persuasive, high-conversion content. His approach is built on a deep understanding of search engine algorithms, user behavior, and the core principles of brand authority. His core expertise includes: Technical & On-Page SEO: Ensuring flawless site architecture, maximum crawlability, and advanced Schema implementation for search dominance. Content Strategy & SEO Copywriting: Crafting high-conversion content that builds authority, answers user intent, and drives action. Local & International SEO: Scaling brand presence effectively, from targeting local customers to expanding into global markets. Future-Ready Optimization: Specializing in the next wave of search, including Voice Search Optimization & Generative Engine Optimization (GEO). Proven Expertise & Industry Recognition Momenul's strategic vision has been proven in practice. His work includes transforming the NazrulSangeet cultural archive into a global authority through sophisticated bilingual SEO & architecting a B2B lead generation engine from the ground up for OrganicAgriPro As a respected thought leader, his insights are featured in industry publications like HubSpot (Top Contributor), Muckrack (Verified Digital Journalist) & UZABASE verified Experts. He holds advanced certifications from HubSpot in both SEO & Digital Marketing, Google Project Management Professional Certification. Available for Expert Commentary Momenul is available to provide clear, actionable, and forward-thinking insights for journalists on the following topics: The business impact of technical SEO on revenue and lead generation. The future of search, including AI's role in Generative Engine Optimization (GEO) and Voice Search. Effective content marketing strategies that build trust and convert. Common SEO mistakes businesses make and how to fix them. Digital strategy for B2B vs. cultural heritage projects. For journalists seeking expert insights that connect technical SEO to tangible business strategy, Momenul Ahmad offers a clear, authoritative voice available for hire.
Featured In:
Business Management Consultant at Stepan Kazaryan
Stepan Kazaryan is a Business Management Consultant focused on digital presence, professional evaluation, and how public information shapes decision-making in modern business environments. His work centers on helping organizations and professionals understand how they are perceived before direct interaction occurs. In search-driven systems, evaluation often happens silently and quickly. Stepan advises clients on building structured digital foundations that support credibility over time. His approach emphasizes clarity, consistency, and responsible positioning rather than short-term visibility tactics. He works with executives, founders, and professional service providers who recognize that digital footprints influence trust, partnerships, and opportunity flow. By aligning websites, public profiles, and third-party references, Stepan helps create stable professional narratives that reduce uncertainty during evaluation. Rather than focusing on reactive measures, his advisory framework prioritizes preparation. This includes analyzing how search results present a name, how information connects across platforms, and how inconsistencies affect perception. The goal is to strengthen long-term positioning in a way that feels natural and sustainable. Stepan frequently writes and speaks about digital identity, credibility signals, and the structural factors that influence professional trust in online environments. His perspective reflects a broader shift in how professionals are assessed in the age of search and public information accessibility. Through disciplined strategy and steady execution, Stepan Kazaryan helps clients maintain clarity in environments where perception often forms before conversation begins.
Featured In:
Senior Project/Program Manager at CVS Health (thru XSell Resources)
Sridhar Rangu is a Senior Program Manager and enterprise digital transformation leader with more than 20 years of experience delivering complex, high-impact technology initiatives across healthcare, automotive, and enterprise IT environments. He is recognized for leading large-scale programs that modernize legacy systems, improve operational efficiency, and align technology execution with broader business strategy. His expertise spans digital transformation, AI-enabled automation, cloud modernization, enterprise architecture alignment, infrastructure transformation, program governance, and cross-functional delivery leadership. In his current work supporting CVS Health through XSell Resources, Sridhar contributes to strategic initiatives involving enterprise delivery, cloud and infrastructure modernization, automation-driven process improvement, and large-scale transformation planning within one of the nation’s most complex healthcare environments. Throughout his career, Sridhar has built a reputation for managing enterprise-critical programs that require coordination across business, technology, and executive stakeholders. He has successfully led initiatives involving multimillion-dollar program portfolios, modernization of business-critical platforms, process optimization, vendor coordination, and governance structures that improve execution at scale. His work is distinguished by its focus on measurable impact, long-term scalability, and the ability to translate complex technical efforts into business value. Media and industry audiences may find Sridhar particularly valuable as a source on enterprise digital transformation, AI adoption in business operations, cloud migration strategy, healthcare technology modernization, leadership in large-scale IT programs, and the operational realities of managing transformation in highly complex organizations. He is especially well positioned to comment on how enterprises can modernize responsibly while balancing innovation, governance, speed, and stakeholder alignment. What distinguishes Sridhar is his combination of strategic vision, execution discipline, and deep experience navigating large organizational environments where transformation must be both technically sound and operationally sustainable. His perspective is grounded not in theory alone, but in years of hands-on leadership across enterprise programs that shape how organizations adopt technology, improve resilience, and deliver results at scale.
Featured In:
Founder & Editorial Director at Storify News
Erric Ravi is a Senior SEO Manager and the Founder & CEO of Storify News. With over 11 years of experience in the digital ecosystem, Erric specializes in scaling organic growth through advanced AI-powered strategies, including Generative Engine Optimization (GEO) and Answer Engine Optimization (AEO). He holds a B.Tech in Information Technology and is a recognized expert in technical SEO, content architecture, and Google Discover optimization. At Storify News, Erric leads the editorial and platform growth strategy, focusing on aligning high-authority content with the evolving behaviors of AI search engines and discovery platforms. His work is dedicated to building sustainable search-driven audiences and driving the future of search visibility.
Featured In:
Founder at M365 Show
I’m the founder of m365.show and datascience.show, two independent platforms and content hubs dedicated to spotlighting innovation, strategy, and community voices in the Microsoft ecosystem. My work focuses on bridging enterprise needs with the fast-moving capabilities of tools like Microsoft Fabric, Power BI Copilot, and the broader Power Platform — areas where data, AI, and low-code solutions are transforming how organizations work, decide, and scale. With over a decade of experience at the intersection of technology and storytelling, I lead and organize livestream events, interviews, and hands-on demos that bring clarity to Microsoft's most complex offerings. These events serve thousands of viewers across industries, helping IT leaders, data professionals, and decision-makers keep pace with change — and make confident moves toward digital transformation. Through m365.show, I provide insights on the evolving Microsoft 365 landscape, from governance and compliance to collaboration and automation. On datascience.show, I dive deeper into analytics, AI, and the data stack — especially how Microsoft Fabric is reshaping enterprise data architecture and how tools like Copilot in Power BI are changing how business users interact with data using natural language. As a speaker, host, and curator, I’m passionate about making advanced technology accessible and relevant — not just for developers and architects, but also for media, analysts, and business audiences trying to understand what these trends mean in practice. If you're a journalist or content creator covering the future of work, AI in the enterprise, low-code/no-code solutions, or digital transformation within the Microsoft ecosystem, I’d be happy to contribute. Whether it's on-the-record commentary, demos, community trends, or expert takes on announcements from Microsoft, I'm always open to a conversation. 📨 Let’s connect — I welcome media inquiries, collaborations, and guest opportunities.
Featured In:
Chief Innovation & Security Officer at NINJIO
Matt Lindley is the Chief Innovation & Information Security Officer at NINJIO, a leading cybersecurity awareness training and human risk management platform. Matt leads NINJIO’s cybersecurity team and AI innovation projects. Previously, he was the CEO and Principal Consultant at REIN Cybersecurity, which focused on governance, risk management, and compliance (GRC). He has also served as the Director of Security Services at Cal Net Technology Group and the virtual CIO at Convergence Networks. Matt is an authority on IT, cybersecurity, GRC, and operational maturity whose expert insights have been published in media outlets spanning cybersecurity and many other relevant verticals. His byline has appeared in a wide range of cybersecurity and tech publications, including Dark Reading, Cyber Defense Magazine, Innovation & Tech Today, Spiceworks, Security Magazine, Cybersecurity Insiders, Security Boulevard, U.S. Cybersecurity Magazine, Information Week, and Cyber Protection Magazine. Matt has also published extensively in outlets serving specific industry verticals, such as InsuranceNewsNet, Business Traveler, Manufacturing.net, and Carrier Management. He is considered a leading security analyst whose research and expertise cover AI strategy and transformation, emerging cyberthreats, behavioral psychology, social engineering, and organizational resilience. Matt has over a decade and a half of experience as both a practitioner and a thought leader in cybersecurity, and he is particularly focused on human risk management—a core pillar of cybersecurity at a time when the human element is implicated in the majority of breaches.
Featured In:
Director, Digital HR Strategy & Innovation at LinkedIn
Named one of Workforce Management's 2011 "Game Changers" in HR,Owner: PersonalityOnaPage.com Career Consulting & Resume Revision & TMurrayHRTech.com HR Operations & Technology ConsultingSolid Information Technology, Human Resources and Project Management Professional with 14+ years of experience working with organizations of all sizes to select, implement and manage new technology, particularly in the HR space, improve core talent management processes and provide HR organizations with the tools and best practices necessary to add value to the core business. Career Consulting Specialties: Resume Revision, LinkedIn Profiles, Interview Prep, Cover Letters, Executive Bios, Job Search ConsultingHR Operations/Technology Specialties: Recruiting & Applicant Tracking Systems, HRIS/HRMS, Talent Management Processes/Systems, Learning Management Systems, HRIS Vendor Selection, HRIS Implementation
Featured In:
Senior Director of Product Management, Agentic workflow Automation at Box
Nirmal Ganesh is the Senior Director of Product Management at Box, where he oversees the global strategy and development of the company’s Intelligent Workflow and Automation suite. At Box, Nirmal leads the teams responsible for Box Automate, Forms, Doc Gen and the integration of Box AI into core business processes. Nirmal has a proven track record of scaling multi-product portfolios and spearheaded many strategic initiatives to bolster Box’s Intelligent Document Processing (IDP) and AI capabilities. He is an expert in the "buy-vs-build" strategy, leading the end-to-end process from market research and due diligence to the seamless integration of emerging technologies into global enterprise platforms. A veteran of the document technology space, Nirmal previously served as a Global Product Management Lead at Adobe, where he was instrumental in incubating and launching the Adobe Document Cloud Platform Services. During his tenure at Adobe, he also led global teams of product managers, driving the roadmap and execution for Adobe Experience Manager (AEM) Forms and tripling the size of the business by transforming it into an industry-leading digital enrollment platform. Nirmal holds an MBA from Brigham Young University and began his career as a software engineer at Cognizant. He is a recognized expert in Enterprise AI, digital transformation, and the strategic redesign of business workflows for a post-paper world.
Featured In:
Director, HR Tech Partnersw at LinkedIn
Experienced professional with a deep background in technology across 20+ years fulfilling many IT functions, consulting, team leadership, and as a pre-sales engineer. This includes developing and executing sales strategies and technical campaigns, creating and delivering strategy and technical presentations to customer Business Owners, CISO’s, Architects, Managers, and Engineers. Designing and managing multi product and multi year strategic deployments, proof of concepts, delivering post-sales monitoring and follow-up, and working with Product Management on improvements and features.
Featured In:
Information Security Manager at Choice Solutions, LLC
A forward-thinking leader I am dedicated to guiding teams with a people-first management approach. My communication skills are versatile, enabling me to engage effectively with all levels within an organization—from IT practitioners to business executives. With a solid foundation in user support and education along with cybersecurity, I am committed to maintaining the highest standards of information security and user experience. Driven by a passion for team success, I tirelessly work to exceed organizational goals, inspiring excellence in myself and those around me.
Featured In:
Sr. IT Team Leader/Supervisor at Confidential
I am an exceptional IT Leader skilled at IT Service Management, IT Operation Management, HRSM, Supply Chain Management, Data Governance, Organizational Change Management, and Real-Time Dashboards Monitoring & Reporting. Technically-savvy with outstanding relation-ship building, training and presentation skills.
Featured In:
CEO at The Process Fixer
Derrick Mains is an itinerant speaker and visual artist, Emmy Award-winning content creator, and five-time author, and creator of The System an Operating System for Operations Teams. Derrick is an storyteller and optimization consultant that renowned for his pioneering work in process engineering, design, and transformation for over 300 companies.
Featured In:
Principal Consultant at Infosys Limited
As a Cybersecurity Auditor operating at the intersection of complex digital infrastructures and human systems, my mission is to build resilience in an increasingly volatile world. With over 20 years of experience in Global MNCs, I’ve realized that protecting a network is only half the battle; the ultimate firewall is the clarity and alignment of the professional mind. I am a published author of three works that explore the architecture of security and the science of patterns: 'The Interview': A deep dive into the technical and psychological nuances of Cybersecurity. 'Cosmic Catalyst' & 'Beyond Constellations': Research into systemic cycles, predictive analytics, and ancient pattern-recognition frameworks. My methodology is unique. By day, I audit global cybersecurity frameworks for US-based clients. Beyond the code, I am a dedicated researcher of Bio-Energetic Systems and Chronobiological Trends. I have successfully applied these 'multidimensional' patterns to predict global events and organizational shifts with high accuracy—bridging the gap between the measurable and the metaphysical. Through my research I offer high-performance philosophy to fellow cybersecurity professionals. My goal is to help leaders navigate 'zero-day' life challenges with the same precision they apply to their digitalecosystem. I believe the future of leadership belongs to those who can traverse both the logical and the intuitive. I am here to help you audit your path to sovereign success.
Featured In:
Showing 20 of 4268 experts
Featured.com offers access to a diverse range of IT Service Management experts, including ITIL practitioners, service desk managers, ITSM consultants, and IT operations specialists. Our platform connects you with professionals experienced in areas such as incident management, change management, service level agreements (SLAs), and continuous service improvement. Whether you need insights on ITSM frameworks, tool implementation, or best practices, you'll find relevant experts to enhance your content or projects.
Featured.com provides IT Service Management experts with valuable opportunities to showcase their expertise and expand their professional network. By joining our platform, experts can connect with top publishers, contribute to high-profile articles, and gain exposure in leading industry publications. This visibility can lead to increased credibility, potential speaking engagements, and new business opportunities, helping ITSM professionals establish themselves as thought leaders in their field.
Publishers can significantly enhance their content by leveraging IT Service Management experts from Featured.com. These specialists provide authoritative quotes, in-depth analysis, and real-world examples that add credibility and value to articles, whitepapers, and reports. By incorporating expert insights, publishers can create more engaging, informative content that resonates with their target audience and improves their reputation as a trusted source of ITSM information.
Featured.com streamlines the process of connecting publishers with IT Service Management experts through our user-friendly platform. Publishers can browse expert profiles, view their areas of expertise, and send collaboration requests directly through the site. Experts receive notifications about relevant opportunities and can respond to requests that align with their knowledge and experience. Our system is designed to make the collaboration process efficient and effective for both parties, ensuring timely and valuable contributions to ITSM-related content.