Featured Customer Retention Experts

WHAT I CAN DO TO HELP YOU:Your customers are your best (and cheapest) marketers – if you give them experiences worth talking about. That’s where I come in. As a keynote speaker, author, and customer experience (CX) expert, I help businesses turn everyday interactions into unforgettable moments that drive loyalty, word-of-mouth marketing, and revenue. Want a taste of what I bring to the stage? Watch my speaker's reel: bit.ly/DanGingiss2025 HOW I DO IT:With two decades leading marketing and CX teams at Discover, McDonald’s, and Humana (plus two B2Bs), I know what works – and what doesn’t. I provide simple, practical, and actionable CX strategies that don’t require a massive budget or tech overhaul. WHY IT WORKS:Nobody shares an average experience. They talk about the things they love or the things they can’t stand – and I’m here to make sure your business falls into the first category. Creating remarkable experiences will increase customer retention and also attract new customers. The result is more customers who spend more, stay loyal longer, and tell others about you. WHAT MAKES ME DIFFERENT:Curious about some unique and fun facts about me? It’s all here: dangingiss.com/about WHERE YOU’VE SEEN ME: Author: The Experience Maker & Winning at Social Customer Care Podcast Host: Experience This! & Focus on Customer Service Featured in: AdAge, Inc., Forbes, NBC, Chicago Tribune, Social Media Today, CEOWorld, and on the cover of CXO Magazine AWARDS & RECOGNITION:World’s Top 30 Customer Experience ProfessionalsTop 50 Customer Service Experts of the Decade100 Best CX & Customer Service Books of All Time WHAT CLIENTS SAY:"Extremely relevant... his energy and passion for CX are infectious. Would book him again in a heartbeat!""He exceeded my wildest expectations.""Dan is very easy to work with and left a lasting impression.""He was such a hit that we brought him back!"“I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about CX." WHAT AUDIENCES SAY:"By far the best keynote I’ve ever attended.""You delivered the best opening event message I’ve heard in years.""Engaging, actionable, and absolutely relatable.""This is a game changer.""Dan Gingiss is making marketing great again." LET'S TALK ABOUT YOU! (508) BOOK-DAN | * dan@dangingiss.com | dangingiss.com Newsletter: cxnewsletter.com Book a call: calendly.com/dgingiss

Mark Newsome is the owner of You Can Market Online Now and a marketing consultant focused on helping small businesses improve revenue through more effective use of their existing resources. His work centers on practical marketing strategies that prioritize customer retention, repeat business, and more efficient conversion rather than increased advertising spend. With experience working with small business owners and service providers, Newsome has developed a clear understanding of the constraints these organizations face, including limited budgets and time. He focuses on identifying gaps in current marketing efforts and implementing structured approaches to improve performance using channels and assets already in place. His approach emphasizes fundamentals such as messaging, offer structure, follow-up processes, and customer relationship management. By refining these areas, he helps businesses generate more consistent results without relying on constant acquisition of new customers. Newsome is a credible source for commentary on small business marketing, customer retention strategies, revenue optimization, and practical approaches to improving marketing performance. He provides clear, experience-based insights grounded in real-world application and measurable outcomes.

My passion is for supporting people to become wildly successful at their work! Embracing…

I help leaders turn brand into their most powerful lever for growth. For more than three decades, I’ve operated at the intersection of strategy and competition, guiding Fortune 500s and high-growth startups to create brand advantage. My work spans industries from technology and finance to luxury, healthcare, and CPG. I've advised companies like Coca-Cola, Verizon, and Walmart, as well as VC-backed disruptors from Sequoia, Andreessen Horowitz, and Google Ventures. As Founder and Chief Strategy Officer of Fazer, I've pioneered De-Positioning, a hard-strategy methodology that renders competitors irrelevant by solving customer pain points better than anyone else. I believe differentiation is dead. In today’s hypercompetitive markets, white space disappears instantly. The new era of marketing is the era of problem-solving. Dominant brands like Apple prove this repeatedly. They win not by chasing difference, but by solving customer pain points with relentless clarity and discipline. This is the true engine of market dominance. At Fazer, we work direct-to-leadership, helping executives sharpen their competitive position in markets where rivalry is relentless and advantage is fleeting. De-Positioning is the framework that turns brand into a system of advantage. It's a discipline that unites business, brand, marketing, and sales into one strategic force. I am the author of "De-Positioning: The Secret Brand Strategy for Creating Competitive Advantage", which codifies this methodology into six principles for building brands that don’t just compete, but control the terms of competition itself. We live in a new era where brand is not a marketing function. It is a strategic lever for growth, trust, and leadership. The companies that embrace this truth will define the future of their industries. The rest will be de-positioned.

Marketing strategist, consultant and speaker with a proven background in organic marketing, social media, brand management, SEO, content marketing, e-commerce and social media. I’ve worked on projects for Retail Council of Canada, Oxford Properties, West Edmonton Mall (Triple Five Worldwide), Tiffany & Co., LUSH Cosmetics, LoyaltyOne, Victoria's Secret, Freson Bros and others. With excellent reviews from B2C and B2B companies, technology and SaaS companies in premium/high ticket markets, with a Bachelor of Commerce (B.Comm) majoring in Marketing, a Certificate in Real Estate (Commercial), and a Certificate in Leadership. My insights are posted on the NASDAQ, The Sun (USA), US Chamber of Commerce, CTV News (Canada), Shopify, NTD TV (China), Entrepreneur, Retail News Asia (China) Yahoo Finance, Bustle, CBC Radio (Canada), CVM Radio (Caribbean), Voyage LA, Shoutout LA, The Gleaner (Jamaica), SHEEN Magazine, Seaside Retailer, Google News, Retail Insider (Canada), California Apparel News, Betches, Best Life, GoBanking, Industry Rules and more. Let's connect!

Stepan Kazaryan is a Business Management Consultant focused on digital presence, professional evaluation, and how public information shapes decision-making in modern business environments. His work centers on helping organizations and professionals understand how they are perceived before direct interaction occurs. In search-driven systems, evaluation often happens silently and quickly. Stepan advises clients on building structured digital foundations that support credibility over time. His approach emphasizes clarity, consistency, and responsible positioning rather than short-term visibility tactics. He works with executives, founders, and professional service providers who recognize that digital footprints influence trust, partnerships, and opportunity flow. By aligning websites, public profiles, and third-party references, Stepan helps create stable professional narratives that reduce uncertainty during evaluation. Rather than focusing on reactive measures, his advisory framework prioritizes preparation. This includes analyzing how search results present a name, how information connects across platforms, and how inconsistencies affect perception. The goal is to strengthen long-term positioning in a way that feels natural and sustainable. Stepan frequently writes and speaks about digital identity, credibility signals, and the structural factors that influence professional trust in online environments. His perspective reflects a broader shift in how professionals are assessed in the age of search and public information accessibility. Through disciplined strategy and steady execution, Stepan Kazaryan helps clients maintain clarity in environments where perception often forms before conversation begins.

Patrick leads SEO and digital strategy for high-end design-build contractors. Work centers on technical SEO, AI-driven content systems, automation, and scalable workflows built on WordPress, Laravel, n8n, and custom GPT agents. Focus is operational precision, data accuracy, and producing measurable lead growth for luxury remodelers, custom home builders, and specialty contractors across the US.

As a Product Manager at Featured, I work with a team of developers and leadership to create and improve a Q&A platform that connects subject matter experts with top publishers. Our goal is to provide exposure for experts and content for publishers, creating a win-win situation for both parties. I have a BSBA in Marketing from the University of Arizona Eller College of Management, where I was involved in various extracurricular and internship activities, such as AdCats Consulting Club, Markitors SEO Agency, and Each Brain Matters Non-Profit Foundation. I have developed skills in customer relationship management, partnership marketing, and product management, which I apply to my current role and projects. I am passionate about creating engaging and informative content that benefits both experts and publishers, and I am always eager to learn from others and explore new opportunities.

Ivan Patriki is a premier fintech entrepreneur, quantitative trading advocate, and digital marketing expert widely recognized as the co-founder of QuantMap and the CEO of Amora Media Group. Professionally known across digital platforms as Artizt, Patriki commands a cross-platform audience of over 350,000 followers where he actively reshapes the retail investment industry by challenging predatory marketing and providing institutional-grade data analytics. As a respected thought leader, media commentator, and industry educator, his insights frequently appear in top-tier financial publications including Investing.com, Benzinga, and FXStreet. He leverages deep expertise in audience development, digital media strategy, and financial commentary to dismantle the "finfluencer" epidemic, move retail traders away from gut feelings toward data-driven quantitative models, and teach creators the mechanics behind generating hundreds of millions of views while maintaining absolute transparency. - www.ivanpatriki.com

I'm Eric Swift, Real Estate Photo Editor at Pixelshouters, where we help agents and photographers turn raw listing shots into MLS-ready, buyer-stopping images. Over 8+ years, our team has served 10,000+ clients globally, delivering 5,000+ edits per day with a 99% on-time rate. My core work is HDR enhancement, object removal, day-to-dusk/twilight, aerial retouching, virtual staging, panorama stitching, and floor plans — all focused on natural, compliant results that actually sell. Beyond editing, I write professional articles breaking down real estate visual marketing. My guides on HDR workflows, virtual staging ROI, and day-to-dusk best practices are published on Medium and industry blogs, and they perform consistently well with photographers, agents, and brokerage marketing teams. I use those articles to share real data from the editing desk — what edits increase clicks, what crosses the ethics line, and where AI is actually saving time. I'm available to comment on real estate photography trends, virtual staging ethics, photo-editing costs vs. returns, and practical shoot-day tips for agents.

I’m Pavel Buev, a growth strategist at the intersection of SEO, SEM, GEO expansion, content strategy, content development, and branding. I help companies turn intent into predictable pipeline by aligning technical foundations, editorial systems, and paid acquisition—so search, content, and ads compound rather than compete. My work starts with demand mapping: who’s searching, where, and why. From there I build the scaffolding—site architecture, internal linking, schema, and Core Web Vitals—then layer a content matrix that reflects real buying journeys. On the paid side, I structure campaigns to echo organic themes, tighten match between queries and value props, and capture incremental share without cannibalizing organic gains. I’m metrics-first (conversion paths, CAC/LTV, assisted conversions), but I’m equally protective of brand voice and editorial quality. Industry-wise, I’ve shipped programs in finance, software development, medicine, and iGaming. That means working within strict compliance, long evaluation cycles, and crowded SERPs. In each case I’ve paired authority building (E-E-A-T, digital PR, high-value backlinks) with content you can actually measure—comparison pages, calculators, playbooks, and programmatic SEO where it makes sense. I’ve led cross-functional teams of copywriters and link builders and set up editorial operations with clear briefs, review checklists, and quality bars. On the technical side, I translate growth goals into engineering tickets: from crawl budget fixes and hreflang logic to structured data, analytics instrumentation, and experimentation frameworks. I like roadmaps that ship weekly, not quarterly: quick wins first, durable systems next. What I bring most of all is a bias for clarity—simple plans, visible metrics, and feedback loops that help teams learn faster. If you need growth that scales across regions and channels without losing brand coherence, that’s exactly where I’m comfortable.

Currently serving as Associate Director at Marcitors and Knowledge Excel, I specialize in driving strategic initiatives in digital marketing, market research, and analytics. My role encompasses leading cross-functional teams to execute performance-driven marketing strategies, leveraging tools like Google Analytics 4 (GA4), customer data platforms (CDPs), and marketing automation systems to optimize campaign effectiveness and ROI. At Marcitors, I focus on developing integrated SEO strategies, PPC advertising campaigns, and social media management frameworks, ensuring data-backed decision-making and impactful client results. In my Knowledge Excel role, I spearhead market research projects and cross-platform tracking solutions, utilizing advanced methodologies to deliver actionable consumer insights and enhance digital transformation efforts. With expertise in marketing technology, analytics platforms, and operational optimization, I align marketing and data-driven processes to deliver measurable growth and value for diverse industries.

Hello! My name is Alayna (she/her) and my superpower is illuminating the talents in others. As an HR professional, my guiding goal is to identify and remove hurdles that keep individuals from thriving. In my role as Retention Strategist at Magnet Culture and as a representative of the new workforce myself, I am dedicated to staying at the forefront of industry trends and providing the most effective turnover solutions to equip managers to become Retention Champions. I'm certified by TTI in DISC, EQ, and 12 Driving Forces. You can also find me teaching HR fundamentals to undergraduate students at my alma mater, the University of Texas at Dallas, serving on the Board of Directors for Human Rights Initiative, and working with multiple organizations to create engaging, values-based environments that support current and future employees. Let's get connected and see the impact we can make together!

I’m a UK-based Digital PR Specialist and editorial strategist, producing expert-led commentary, interviews, bylines and publication-ready features built for earned media coverage and long-term search visibility. I work across digital PR, SEO content and editorial positioning, helping experts and brands turn specialist insight into credible stories that editors can publish and audiences will trust. My work has appeared in outlets including MSN, Benzinga, The Scotsman, Daily Mirror, Daily Express, CIO, CSO Online, Edinburgh Evening News and Express & Star. I’m also a Top-Rated Plus freelancer on Upwork, known for shaping raw expertise into authoritative, publishable copy and for building content that carries both editorial weight and long-tail value.

I specialize in what happens after someone signs up. Most companies lose the majority of their users before they ever experience the product's real value. I fix that. I build the lifecycle systems, onboarding sequences, activation triggers, event-based automations, retention loops, and upsell flows, that turn signups into engaged, paying customers. I've done this across SaaS, e-commerce, marketplaces, fintech, and media — building programs from zero and rebuilding ones that weren't working. Whether it's a free trial, freemium model, or subscription funnel, I design the system that moves people through it. Platforms: Customer.io, Klaviyo, HubSpot, Salesforce Marketing Cloud, Active Campaign, Mailchimp

Quentin Aisbett is a search marketing strategist and the founder of Searcht, an agency specialising in SEO, Google Ads, and content strategy. With over 15 years of experience, Quentin helps brands grow their visibility, strengthen their digital presence, and connect performance with long-term brand value. Known for his data-led yet pragmatic approach, he frequently collaborates with in-house marketing teams to solve complex search challenges. Quentin is a regular contributor to industry publications and brings a grounded, practical voice to conversations around the evolving search landscape.

Data-First SEO Growth Partner. I find the growth opportunities your competitors missed.

Clayton Johnson is a growth marketing strategist and technical SEO architect known for building scalable organic growth systems that drive measurable business results. With deep expertise across technical SEO, content strategy, and user experience, Clayton helps companies transform search visibility into sustainable revenue. He specializes in designing advanced SEO architectures that allow businesses to dominate competitive search markets while aligning content with the full customer journey—from discovery to conversion. Clayton works with both enterprise organizations and SMBs to create integrated marketing strategies where search, UX, and content compound together to drive long-term growth. Through his work and research shared at claytonjohnson.com, Clayton provides frameworks and insights on technical SEO, organic growth strategy, and digital marketing systems that convert traffic into business outcomes. His worlds best marketer approach treats SEO not as a standalone tactic but as a foundational growth engine that supports brand authority, lead generation, and revenue expansion.

Rita McGrath, one of the world’s top experts on strategy and innovation, is consistently ranked among the top 10 management thinkers globally and has earned the #1 award for strategy by Thinkers 50. She leads the Rita McGrath Group and is the founder of consultancy and innovation platform Valize, a company that helps organizations build true innovation and change proficiency, based on her pioneering work on Discovery Driven Growth. She is a long-time professor at Columbia Business School and has authored 5 popular books on leadership, business and organizational management. A trusted partner and strategic advisor in the C-suites of many of the world’s biggest and most well-known companies, Rita is a go-to advisor for leaders and senior teams, helping them grow, evolve, strategize, innovate and embrace an uncertain future with confidence. She is considered one of the world’s foremost experts on strategic inflection points, the topic of her most recent book - Seeing Around Corners: How to Spot Inflection Points in Business Before They Happen. Her work on discovery-driven growth was praised by the late legendary management thinker Clayton Christensen as offering “some of the most important tools of management and strategy that have ever been developed.” Known for her energy, positivity, storytelling, and ability to connect with audiences, Rita is a sought-after corporate speaker and a long-time professor at Columbia Business School where she leads its popular Executive Education course ‘Leading Strategic Growth and Change,’ frequently guest lectures and is active in a number of initiatives including the launch of the Human Future of Work program, a project engaging with senior HR leaders to re-imagine the workplace of the future. The author and host of the popular podcast and newsletter Thought Sparks, Rita regularly sits down with high-level authors and leaders in her Fireside Chat series on YouTube. She is one of the most frequent contributors to the Harvard Business Review and other premier journals. She has received many awards for her scholarly impact, including the prestigious C. K. Prahalad award from the Strategic Management Society, the “Theory to Practice” award from the Vienna Strategy Forum and multiple “best book” awards. A proud graduate of Barnard College (B.A.), the Columbia School of International and Public Affairs (M.P.A), and the Wharton School at University of Pennsylvania (PhD), Rita also co-leads the Silicon Guild, a group of thought leaders and best-selling authors who write about trends in business, society and culture.

Matt Farnham is a senior marketing leader specialising in financial services growth, brand trust, and customer journeys that convert. Drives award-winning campaigns blending strategy, compliance, and commercial impact across banking and equity release. Featured on podcasts and media, sharing sharp insights on marketing in regulated markets. Melbourne-based marketing strategist, open to commentary on marketing and brand building.