I'm a Senior Product Manager at Dialpad focused on AI products. My work sits at the intersection of how AI actually gets built and how real teams use it every day, from live call intelligence and real-time coaching to autonomous workflows that cut out the busywork. Before moving into product, I spent time in film production, CPG, and UX, which sounds like a strange path but it trained me to think about how people actually behave, not how we expect them to. That instinct drives how I approach AI product development: the tech is only as good as the moment a skeptical user becomes a convert. At Dialpad I've seen firsthand how native AI built into a communications platform changes what teams can do and how fast. When AI processing stays inside the platform your team already uses rather than...