Vice President of Software Engineering at Goldman Sachs. I build AI-driven conversational systems (intent-based IVR and chatbots) for large-scale, regulated consumer-finance products, including the Apple Card servicing platform serving 15M+ cardholders. My work led the shift from menu-driven phone trees to natural-language self-service, more than tripling self-service containment. Areas of expertise: conversational AI, natural-language self-service, customer-experience automation, AI agents, and AI reliability and compliance in financial services. IEEE Senior Member.