I’m a customer experience executive with 17 years of experience helping high-growth DTC and technology brands transform customer operations into strategic business advantage. I’ve led global teams of 100+ people, owned multi-million-dollar P&Ls, and partnered closely with CEOs and executive teams to redesign how organizations serve, retain, and grow their customers. My work sits at the intersection of strategy and execution, spanning AI and automation, operating model design, organizational structure, and cross-functional alignment. What energizes me most is building customer organizations that drive meaningful results for the business: creating loyalty, unlocking revenue, surfacing actionable insight, and scaling intelligently. I’m especially passionate about applying AI thoughtf...