Terry Johnston is the owner of Tranquility Pools and an experienced business leader with a background in engineering, project management and operational improvement. After leading complex projects, multidisciplinary teams and significant budgets across technical and commercial environments, Terry entered the fibreglass pool industry in 2019 with a clear objective: to bring greater structure, transparency and planning to an industry often associated with unclear pricing and unexpected project costs. Terry has since transformed Tranquility Pools from a largely manual operation into a technology-enabled, systems-driven business. He has introduced desktop site assessments, digital quoting, satellite imagery, workflow automation, CRM integration and AI-assisted customer communication to ide...