Terri Lam is a Canadian executive and co-founder of Intero Solutions with over 20 years of senior leadership experience in the IT and MSP sector, including roles as both COO and CEO. She has built, scaled, and restructured operations from the inside managing the full complexity of growing a technology services business while wearing every hat that scaling organizations demand of their leaders. Working in the MSP space, Terri has spent a career gathering institutional knowledge of where systems and organizations break down. Through this lens, she developed the framework which Intero utilizes every day to help businesses improve their operations, processes, and systems. That firsthand experience is the foundation of Intero's methodology. Terri understands what operational breakdown actu...