I'm a highly accomplished professional with 13+ years of experience in the BPO / ITES and KPO industry, specializing in operations management within sales & customer support domains. I possess expertise in Lean and Six Sigma methodologies, using Tableau for data analysis and waste reduction. My commitment to continuous improvement consistently exceeds industry standards. My achievements include receiving multiple accolades for operational excellence, successfully implementing projects, and playing a pivotal role in the triumphant launch of new support centers.