Nicola Richardson has spent 40 years in management and leadership roles. She founded The People Mentor ten years ago, a consultancy that helps managers and business owners handle the workplace conversations they've been avoiding. She specialises in difficult conversations, particularly for leaders in the care sector, though her advice applies to any small or medium-sized business. She's the author of How to Make Difficult Conversations Easier in the Workplace, a Chartered Fellow and Chartered Manager with the CMI, and a LinkedIn Top Voice 2025. Her approach is grounded in real workplace situations rather than theory, and has supported many managers in moving from avoidance and conflict to clear, confident conversations. Nicola can comment on difficult workplace conversations, handling u...