I am Willem Prinsloo, founder of Aitsa Integration, a process-first automation and AI consultancy for South African businesses. I am a chemical engineer with a B.Eng and an M.Eng, and more than eight years leading operations and production in high-risk manufacturing, across explosives, detonator, and chemical processing plants, where I currently run multi-site operations spanning production, maintenance, and safety. That world taught me what I now apply to automation. In a plant where a mistake can be catastrophic, you understand and fix the process before you change anything, you keep a named person accountable for the decisions that matter, and you only bring in a new tool once it earns its place. Most businesses do not have an AI problem. They have manual admin, reporting, approvals...