My mission is to connect people across any difference. I believe real change starts with connection, not with facts about someone else's culture. I lead that work as the founder and intercultural trainer at Leverage Lingo, where I currently train financial institutions to earn the trust of their Hispanic customers. I'm based in Columbus, Indiana, originally from Ecuador, and have also lived as a foreigner in Brazil and Japan. What I do: - Fear is what keeps Hispanic customers from opening accounts, even at institutions that sponsor fairs and print bilingual materials, and it can contaminate an interaction within seconds. That fear is trainable, but seldom addressed. - I train bank and credit union staff to recognize that moment and respond with a genuine welcoming attitude instead of ...