I'm founder of More Human Content, a freelance content studio based south of Sydney, Australia. I specialise in content for B2B tech and customer experience companies. Content with perspective, personality, and impact. I spent a decade writing, speaking, and podcasting about customer service and support at Help Scout, one of the most respected names in customer support software. Before that I built and ran a global customer support team for email marketing app, Campaign Monitor, where I also wrote a book on HTML email published by Sitepoint. In the ancient days I was a web designer for companies in Australia, and the UK. I've done the work, and I can explain it in more specific, more engaging ways than the average content writer. My work spans customer experience, thought leadership...