Laurence Taylor

I'm the Founder & CEO of HipTen, a Salesforce consulting firm focused exclusively on the insurance industry. Since 2017, we've worked with over 75 insurance organizations across the USA and Canada - agencies, brokers, carriers, MGAs, MGUs, and InsurTechs. Because we only work in insurance, I have a clear view of how the industry is adopting technology, where digital transformation actually works (and where it stalls), and what's coming next. Topics I can speak to: - Salesforce and CRM trends in insurance - Digital transformation in carriers, MGAs, and agencies - Integration between modern platforms and legacy systems (AMS, PAS, raters) - AI and automation in insurance operations - Agency and agent onboarding, claims, policy management, and customer portals - Marketing automation ...