John Sciacchitano is an executive leader in customer experience, customer success, and business transformation with more than 30 years of experience helping enterprise organizations improve growth, loyalty, and operational performance. He specializes in customer journey strategy, AI-driven analytics, service model design, and large-scale organizational transformation. John has led enterprise-wide CX and operational initiatives for Fortune 500 organizations, including Prudential, where he built and scaled customer journey management, voice-of-customer frameworks, and predictive analytics platforms that improved conversion, increased Net Promoter Scores, and reduced operational friction. A recognized thought leader, patent holder, and award-winning innovator, he provides expert insight o...