Jens Hagel

I founded hagel IT-Services in Hamburg in 2004, working alone from home with one idea: spot IT problems before they stop a business. Today we are 32 people looking after more than 150 mid-sized companies across northern Germany, from engineering firms to shipping lines and freight forwarders. brand eins and Statista have named us one of Germany's best IT service providers, again in 2026. In 2019 we dropped hourly billing for fixed monthly prices, because a provider paid by the hour earns money when things break. My focus now is kjello, our own IT management platform. A company picks a laptop in the portal, it ships straight to the new hire and sets itself up on first boot: account, email, apps, access and encryption. That usually takes two to three days, with no technician visit. I wr...