James Smith is the Founder and CEO of Critical Cloud, the world's first "Powered by Datadog" accredited Managed Service Provider. He previously co-founded DevOpsGroup — a specialist cloud operations and DevOps consultancy — which was acquired in 2021, giving him a decade of practical experience building and exiting a technology services business. At Critical Cloud, James oversees a 24/7 SRE-driven managed cloud operations practice serving technology-led scale-ups and regulated businesses across the UK, Ireland, and EMEA on AWS and Azure. The company holds Datadog Advanced Partner status alongside its unique Powered by Datadog accreditation, a credential no other MSP in the world holds. James specialises in: AIOps and the practical application of AI to cloud operations; Datadog observa...