Jacob is a seasoned IT professional with a proven track record of driving business value in the financial services sector. His extensive expertise spans Business Analysis, Knowledge Management, and Solution Architecture. Skilled in UX/UI design and rapid prototyping, he leverages comprehensive experience with ServiceNow and ITSM competencies. Jacob’s passion for AI is reflected in his Azure AI Engineer Associate certification. He is a proactive, results-driven, and detail-oriented team player.