Erica Wood

I’m a Client Experience and Retention Strategist who helps service-based and subscription-driven businesses reduce churn, strengthen trust, and build client journeys that scale without chaos. I bring over 20 years of experience across client success, operations, leadership, and consulting. I’ve worked inside fast-growing organizations and alongside founders to diagnose where client experience breaks down and redesign systems that drive retention, clarity, and long-term growth. My work sits at the intersection of human-centered experience design and operational execution, helping teams move beyond reactive fixes into intentional, repeatable delivery. I’m the Founder and CEO of Client Journey Advisors, a boutique consultancy focused on helping CEOs and leadership teams turn fragmented c...