I'm Eric Fleckstein, founder and owner of WiseWay Plumbing in Torrance, California, serving the South Bay and the Palos Verdes Peninsula. I've been plumbing for over 25 years. I came up through a small shop and then a 90-tech operation where I was a consistent top-three performer, and I took those skills and built my own company. My specialty is the technical stuff most plumbers can't really do — leak detection, tankless water heaters, camera and locator work, water quality systems, and hydrojetting. I'm a big believer that if you put something in someone's home, you'd better know exactly how it works and why it fails, not just how to sell it. That's how I earn trust: I show people the proof, educate them, and never sell a band-aid fix I'd have to come back and redo. I'm always happy to...