Dan Kiran

Customer service focused IT and Project Manager with an impressive track record for customer satisfaction and proven results. Fifteen years of professional IT experience, including managing an internal IT department and four years of managing client relationships and client facing projects. Specialties: o Three years managing IT department of five staff including network administrator, support staff and data analysts o Ten years project management, PMP certified o Client relationship management o Budget, vendor, license management o IT infrastructure management o Customer facing IT consulting o Requirements gathering o Technical writing o Data analysis and manipulation o SQL, MS technologies, SalesForce, Document & Practice Management software o Cloud technologies o ITIL o SDLC